CTG TRUCHART ANALYST in Yonkers, New York
Title: TRUCHART ANALYST
Location: United States
Other Locations: US-NY-Buffalo
Job Number: 19203172
Project Duration: Consulting Position, 18 months with possible extension
Project Location: Buffalo, NY
Job Title: Truchart Trainer / Analyst
CTG is seeking a Truchart Trainer / Analyst for a long term consulting project!
CTG is seeking a Truchart Analyst / Trainer for a remote support opportunity.
Job responsibilities will include:
Provide Support Services for Mediture Truchart (used for the PACE program, Care for the Elderly) and related applications.
Troubleshoot user errors and provide timely and high quality customer service
Review application updates and release notes, and provide user training related to new functions and features
Provide hardware support and swap out laptops when needed
Conduct root cause analysis and implement fixes to reduce future errors
Document issues and solutions
Participate in the day to day tracking and follow-up on issues and questions of daily operations.
Validate and support systems testing efforts
Work with client users and functional teams as needed
Utilize the ticket management system to track issue status and work volume
Participate in a 24/7 after hours on call rotation
5 years experience working with and supporting Mediture Truchart application.
Familiarity with home health and long term care EHR workflows. Prefer experience with Crescendo, Point Click Care, and/or HomeCare 360
Consistent efforts to deliver quality solutions as per agreed scope.
Customer focus and close alignment with the customers’ business objectives.
Ensure efforts to continually improve domain knowledge.
Ensure the quality of the deliverables as per the defined defects standards
Document issues with resolutions and share with team members to improve team productivity.
Take complete ownership for the assigned task and provide timely updates on the progress of the project / task to all stakeholders.
Adherence to the defined standards.
Takes initiative and drives to bring issues to logical conclusion; demonstrate a proactive approach
Identify, coordinate and communicate issues, requirements and status related to application functionality with other team members and software vendors.
To be considered for this opportunity, please apply directly through our website by clicking the link below or emailing a Word version of your resume to Lindsay.firstname.lastname@example.org
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Healthcare & Hospital Implementations
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