Charter Communications TQA Field Technician I in Yakima, Washington
JOB SUMMARY Under limited supervision, verify that the premise wiring & services meet all company installation & service specifications for residential & SMB customers. Perform basic to complex installation, troubleshooting & repair of video, internet, telephone services from tap to CPE or other demark locations for residential & SMB customers. Perform quality control inspections by reviewing work completed by contract & in-house technicians. Test & repair network hardware for residential & commercial services. Provide exceptional service to customers as well as their technical representatives, ensuring that Charter services interface as expected with business systems. MAJOR DUTIES & RESPONSIBILITIES Perform quality control inspections & repair residential & complex residential & commercial customer premise HFC network workmanship of in-house & service partner workforces to ensure compliance with quality & safety guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA & FCC & following procedures as outlined in the CPNIQ, TQA, NEC, NESC, other Installation, Technical Operations, Safety Manuals & Employee Handbook). Perform basic to complex installation of & troubleshoot/repair coax based phone, internet or video services in a residential & commercial environment from the tap to the connection of the CPE; including but not limited to, all necessary wiring of both interior & exterior associated equipment in the forward & return signal path of the CPN. Configure, install & maintain Network Wi-Fi products to routers, gateway servers, Ethernet switches & wireless access points & other components within HFC. Interact with business customers & representatives, demonstrating an understanding of & regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose & correct service related issues. Respond to equipment failures, troubleshoot & repair equipment while providing the customer with productive communications regarding repair process. Assist supervisor in following up on unacceptable workmanship to ensure work is completed to satisfactory levels. Recognize & escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter & a business customer. Follow security procedures to prevent any unauthorized services. Utilize & demonstrate proficiency with tasks, tools, test equipment & information that will enhance business results. Enter inspection findings in established company database in accordance with policy & procedures. The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances. Employer's Job# 229858BR-1 Please visit job URL for more information about this opening and to view EOE statement.