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Fidelity Information Services Customer Service Associate I-Consumer in Woodbury, Minnesota

Position Type Full time - Regular Type of Hire Requisition will be sent to PeopleFluent Experience Desired Education Desired General Equivalency Diploma, High School Diploma Travel Percentage 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team As a Customer Service Associate, you will be joining a tenured team of employees to provide administrative support for their growing department. Aside from a great leadership staff, the team includes professional and upbeat members that are well trained with a desire to provide superior customer service. At FIS, we believe that our front-line associates are as important as our clients and consumers for whom we provide services and support. What you will be doing As a valued member of our team, you will be providing administrative support to our dispute resolution analyst team. Attention to detail and the ability to work independently with minimal supervision is a MUST. You will be working with other team members to ensure efficiency and effectiveness in addition to adhering to company standards and policies. * Provides support by phone, email or instant message. Escalates more technical product-related issues to proper Product Support department. * Processes a high volume of consumer inquiries of FIS products and services. * Tracks and documents support requests and ensures proper notation of problems or issues. * Meets standards of job, such as quality standards and adherence to company policies * Other related duties assigned as needed. What you bring: * High school diploma or equivalent * Office and administrative skills * Strong computer and typing skills REQUIRED * High attention to detail * Customer service skills What we offer you * A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities * A broad range of professional education and personal development possibilities - FIS is your final career step! * Attractive benefits including medical, dental and vision, in addition to paid time off Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. FIS is an equal opportunity employer. We evaluate qualified applicants witho