Adventist Health System Patient Access Coordinator @ Pediatric Hospitalist cc8230 in Winter Park, Florida
More than 500 board-certified physicians, 200 Advanced Practice Providers, and 1,500 clinical and support staff in over 40 specialties provide patients with a broad range of medical and surgical services. FHMG operates over 160 offices, providing compassionate, multidisciplinary care to more than one million patients a year. FHMG is affiliated with Florida Hospital and is a subsidiary of Adventist Health System, the largest not-for-profit Protestant health care system in the nation, supporting 43 hospitals in 10 states. In existence since 1994, FHMG (originally known as Florida Physicians Medical Group) has demonstrated consistent growth and stability in an ever-changing health care market.
Patient Access Coordinator
GENERAL SUMMARY :
The Patient Access Coordinator, under close supervision, is responsible for facilitating communication between the patient, insurance plans, physicians and practice. Is responsible for patient accounts, creating and performing updates in a timely manner as outlined by department guidelines and leadership, and adheres to all pertinent rules & regulations for all applicable local, state and federal agencies and accrediting bodies.
PRINCIPAL DUTIES AND JOB RESPONSIBILITIES :
Creates patient accounts in an accurate and timely manner, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit, as directed
Ensures all financial assessments are clear, updated on account and thorough to ensure expeditious billing of patient accounts
Pre-certifies applicable patient accounts under responsibility in a timely manner. Uses utmost caution that authorizations are correct and documents the most accurate benefits possible
Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available in order to provide consistent service to patients and clinical partners
Monitors e-mail inbox & faxes, and responds to phone calls, researching questions, patient account requests, pre-certification issues, and other related account documentation while responding within defined time frames
Screen patients who may be Medicaid eligible and direct them (or family members) to proper agencies to acquire Medicaid and/or charity
Obtains medical records or other required documentation to assure timely payment of the account
Contacts insurance company for referral number or pre-certification/authorization & documents
Directs patients to appropriate specialists and vendors according to their insurance
Reconciles charges to daily schedule to ensure accurate billing
Completes special projects or performs other duties as assigned
KNOWLEDGE AND SKILLS REQUIRED :
Uses discretion when discussing personnel/patient related issues that are confidential in nature
Responsive to ever-changing matrix of practice needs and acts accordingly
Capable of communicating professionally and effectively in English, both verbally and in writing
Has clear understanding & working knowledge of rules and regulations of contracted insurance
KNOWLEDGE AND SKILLS PREFERRED:
- Fluency in Spanish
EDUCATION AND EXPERIENCE REQUIRED :
High School graduate or equivalent
One year of hospital patient access or medical office experience
EDUCATION AND EXPERIENCE PREFERRED:
LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED :
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
What makes working at Florida Hospital Medical Group special? We recognize your investment in a health care career, and we are truly dedicated to your success. We promote positive feedback as well as help you accomplish professional and personal goals.
We hope you are interested to develop your healthcare career in our dynamic faith based organization. Our Mission is to extend the healing ministry of Christ. Our employees are welcomed to join our Spiritual Ambassador Program which highlights our dedication to each other and our community.
A Spiritual Ambassador is one who: Loves & Cares, Prays & Listens, Comforts & Supports and Encourages & Smiles.
While living our mission, Spiritual Ambassadors create a culture of caring within our practices through various activities. They minister to co-workers and patients, helping them experience trust, belonging and hope.
The size of Florida Hospital Medical Group offers you flexibility to explore different types of medical practices and gain valuable experience. Florida Hospital Medical Group is closely linked with Florida Hospital, Centra Care and is under the Adventist Health Care system, which is the largest non-profit healthcare provider in the nation.
FHMG Recruitment Team is here to support your career search and goals. Together, we can explore the many opportunities that fit your life. We offer excellent working conditions that help you maintain a positive attitude and work/life balance. We value wellness of mind, body and spirit of all our employees.
Our competitive benefits cover:
Health and Wellness:
-Health, Dental, and Vision
-Life, Disability, and Supplemental Insurance
-Cancer and Specified Diseases Plan
-Paid Days Off
-Creation Health Employee Program
FINANCIAL Tools and Plans:
-Flexible Spending Accounts
-Adopt a Family
-Backpacks for Kids
-Employee Assistance Program
-Various Onsite Services and Amenities
FLORIDA HOSPITAL MEDICAL GROUP IS COMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE, NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLIC ASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCAL LAWS, AND IS A DRUG-FREE WORKPLACE.
Job: Other Non-Clinical Professional
Primary Location: US-FL-Winter Park
Organization Florida Hospital Medical Group
Job Level Staff / Associate
Education Level High School Diploma / GED
Travel Yes, 25 % of the Time
Job Posting Dec 5, 2018, 7:01:59 AM
Req ID: 274037
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.