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BDO Technical Support Analyst in Winnipeg, Manitoba

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, we rely on our professionals to provide exceptional service, and help our clients by providing advice and insight they can trust. In turn, we offer an environment that fosters a people-first culture with a high priority on your personal and professional growth.

Our Winnipeg office is looking for a Technical Support Analyst to join the IT team and own the following responsibilities:

  • Work as part of the End User Services team; providing a range of IT support services to internal customers within Winnipeg, and across Canada.

  • Setup desktops and laptops with Firm provided image, and configure the user profile which includes the installation of appropriate software, peripherals, etc.

  • Provide support of hardware (laptops, printers, scanners), software (MS Office 365 and internal applications), etc.

  • Deliver in-person, service desk queue, and remote desktop support to customers

  • Maintain supported computer inventory of hardware in the Asset Management Database

  • Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues

  • Ability to prioritize tasks, and work in a fast paced customer service environment

  • Understanding of networks and servers, previous exposure to a Windows network environment

  • Participate in IT projects when needed

  • Knowledge of iPhone, and Android devices

How do we define success for your role?

  • You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration

  • You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work

  • You identify, recommend, and are focused on effective service delivery to your clients

  • You share in an inclusive and engaging work environment that develops, retains and attracts talent

  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

  • You grow your expertise through learning and professional development

Your experience and education

  • Experience supporting customers in a call centre

  • Minimum 2-3 years of experience in a similar end user services support role

  • Certifications such as A+, MCP, MCDST

  • Hands-on involvement managing user accounts within Active Directory

  • Working knowledge of service management ticketing systems

  • Troubleshooting, problem solving and analytical skills

  • Strong working knowledge of the MS Office suite, including Outlook, Windows 7, and Windows 10

  • Familiarity with Skype for Business

  • Exposure to imaging software, and software deployment systems

  • Ability to learn new technology quickly with minimal supervision

  • Some travel to regional offices might be necessary; access to a vehicle is an asset.

Why BDO?

Our firm is committed to providing an environment where you can be successful in the following ways:

  • Firm success - We enable you to engage with the firm's strategic plan, and be a key contributor to the success and growth of the firm.

  • Professional success - We help you be the best professional you can be in our services, industries and markets.

  • Personal success - Achieve your personal goals outside of the office and make an impact on your community.

Giving back, it adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and flexible time off through vacation, personal, and volunteer days. We are committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.

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System ID: 2019-7858

Job Type (EN): Full Time

Job Industry (Choose up to 3 industries) (EN): Technology Services

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