AAA Mid Atlantic e-Business Services Analyst in Wilmington, Delaware

Do you have…

  • A commitment to providing exceptional service?

  • Professional expertise and a passion for what you do?

  • A high level of integrity?

  • An ability to work independently and collaboratively as a team member?

  • Creative thinking and problem-solving skills?

  • Dedication to developing your own skills and knowledge?

Our most successful associates demonstrate these qualities every day.

AAA Club Alliance is seeking an eBusiness Services Analyst to join our team in Wilmington, DE! The eBusiness Services Analyst is responsible for improving AAA Club Alliance (ACA) Members experience by reviewing ACA website content, monitoring traffic patterns on the website, and identifying opportunities for web content optimization. This position will act as the lead and primary contact between the E-Business team and business line owners for project and process initiatives. The ideal candidate will be able to quickly gain an understanding of business line goals, apply tactics to utilize the website to help the business line achieve their goals, measure and analyze how the tactics are doing and make adjustments where necessary.

We are looking for someone who has:

  • An analytical background and experience reviewing and interpreting data

  • Excellent verbal and written communication and the ability to make quick decisions

  • Extreme attention to detail, and is a self-starter who is able to pick up new skills and technology quickly

  • Proficient knowledge of HTML, CSS; Experience with creating code using an HTML editor program and/or content management systems (CMS)

  • Direct experience with Sitecore, Omniture and/or Google analytics is a plus.

  • The ability to effectively present findings and recommendations and respond to questions from managers, directors, and business line stakeholders

The primary duties of the e-Business Services Analyst are:

  • Serve as the primary business contact for the Travel, Discounts and Rewards and AAA World business lines.

  • Responsible for managing the development process, including consumer research, discovery, business requirements, development and testing, for all assigned business line applications.

  • Perform day-to-day maintenance of content by coordinating acquisition of content from various sources, write content when necessary, quality check and publish

  • Determine business line information requirements by working closely with assigned business line staff. Partner with Corporate Marketing and/or IT when appropriate.

  • Working as part of E-Business staff, establish navigation and logical placement of content.

  • Coordinate content approval between departments (i.e. legal, marketing). Edit and proofread all content before production to ensure consistency, accuracy and high quality of web content. Publish the actual content to the website.

  • Assist internal associates with web site assistance and troubleshooting/training.

  • Work in cooperation with National Office goals and strategies; maintain compliance with National guidelines.

  • Act as project lead by establishing requirements definition, working with e-Business group to develop implementation plan, schedules, and producing new content for the website(s).

  • Assist with creation of tables, databases, HTML and Java content.

  • Assumes multiple projects and online initiatives at management’s request while maintaining a high degree of quality.

  • Acts independently in all areas of web content development with few questions.

  • Consults independently with key business line contacts and Technical Manager to formulate content development strategy and implementation plan

  • Thorough knowledge and ability to analyze and develop project specific ROI reports for key business line contacts and Management.

Minimum Qualifications:

  • Four (4) to Six (6) years professional work experience

  • Knowledgeable in most areas of web content development. Assumed proficiency within 18-24 months.

  • Familiar with Internet security and ensures compliance with online security standards.

  • Capable of consulting with key business line contacts and Technical Manager to formulate content development strategy and implementation plan.

  • Competent in multi-tasking and balancing multiple deadlines while delivering the highest quality work.

  • Proficient in Internet security and ensures compliance with online security standards.

To the qualified candidate, we offer:

  • A competitive salary, depending on experience.

  • Comprehensive benefit package including 3+ weeks of Paid Time Off during the first year, 401(k) plan with up to a 7% employer match, Health & Life Insurance, Tuition Reimbursement, Life Insurance, and a complimentary AAA Premier Membership.

  • Eligibility for Annual Bonus Plan

digital, online business analyst, interactive analyst, ecommerce analyst, ecommerce business services analyst, google analytics

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify.

Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:


Arizona Law Prohibits Discrimination in Employment


Discrimination and Harassment in Employment are prohibited by Law


Pregnant Workers Fairness Act


Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment


Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Information Technology

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn, Twitter, and Facebook and to join our Talent Network.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to