Robert Half International Help Desk Analyst in White Rock, British Columbia


Help Desk Analyst

Robert Half Technology is scouting out talented Desktop Support Technicians or Helpdesk analyst who are able to relay difficult technical information to non-technical users in an easily understandable and concise format. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst position, which is a short term temporary opportunity, is located in the Whiterock, British Columbia, area.

What you get to do every single day

  • Interact regularly and effectively with ticket submitters

  • Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

  • Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Deliver computer desktop support in accordance with established policies and procedures

  • Match hardware repairs with the appropriate vendors

  • Solve computer problems, and implement appropriate action/solutions


  • Command of Active Directory

  • Deep understanding of Microsoft Exchange Server

  • MS Windows 7 in an Active Directory environment experience

  • Solid understanding of MS Windows 10

  • Proven knowledge of Microsoft Office 365 administration

  • GPO - Group Policy Objects experience preferred

  • Desktop support or helpdesk related experience

  • Ability to write reports, business correspondence, user instructions, and procedure manuals

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $18.00 to $27.50 per hour

Location: White Rock, BC

Date Posted: December 5, 2018

Employment Type: Contract to Full Time

Job Reference: 05060-0010755645

Staffing Area: Technology & IT