Barclays Client Lifecycle Management Business Analyst in Whippany, New Jersey


Job Title:Client Lifecycle Management Senior Business Analyst Location:400 Jefferson Park, Whippany NJ

About Us Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.


About Barclays in the US Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City. In 2017, Barclays announced plans to create a world-class campus in Whippany, New Jersey, for our Technology, Operations and Functional teams in the US. Other principal locations include Delaware, Nevada, Ohio and Maine.

About Barclays in the US Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City. In 2017, Barclays announced plans to create a world-class campus in Whippany, New Jersey, for our Technology, Operations and Functional teams in the US. The Whippany Campus will play an important role in Barclays’ future, bringing together a number of Chief Operating Officer (COO) and Functions teams in a single state-of-the-art work environment and will become one of the flagship sites in our global footprint. Planning is ongoing, and as we seek to hire and retain the best talent in the industry in this strategically important site for Barclays, this role may move to the Whippany campus in the near future.

About CIBD Technology CIBD Technology is part if the Barclays Service Company, and is responsible for the delivery of IT services to Barclays International. We shape and deliver the portfolio of change in addition to managing the BAU live service to ensure that our clients have uninterrupted access to the critical services they require to run their business

About COO & Functions - KYC / Onboarding*


COO & Functions represent a delivery portfolio within CIBD Technology that manages the development and delivery of change to processes and systems that support origination, operations and servicing functions. The KYC and Onboarding team manage development and delivery of systems to support the Know Your Customer and Onboarding processes across CIBD.

EEO It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Overall Purpose of role System or Product BAs co-ordinate, plan and perform analysis tasks for their specialist applications and manage internal domain analysis resources for one or more components of a Program. They act as a reviewer and quality gate for analysis output, challenging IT to ensure root cause is addressed and the right design delivered for user requirements. Responsible for working with application owners to define business requirements and feeding this into the development teams. Responsible for ensuring solutions are designed in the right way, bearing in mind short and long-term impact on business objectives as well as technology rationalization leveraging your knowledge and network to inform logical solutions.

Key Accountabilities · Provide support to the Lead Business Analyst, helping to define analysis approach in line with the strategic vision of the program and the preferred methodology of the organization. · Articulate and present commercial effectiveness of requirement proposals within a project or initiative. · Face off to one or many business areas/SME's understanding high level requirements and challenging where necessary. · Work independently to elicit, validate and document systems requirements in either BRDs or user/feature stories depending on the SDLC in use by the development teams. · Participation in the Design process coordinated by the Program Management team, from Design approval to functional design completion – help to ensure the functionality/benefits envisaged are delivered. · Support the Testing Strategy and input into the coverage of Test scenarios and conditions ensuring all requirements in scope are tested. · Where applicable, during testing own the resolution of defects pertaining to requirement and design working with test teams and SMEs. · Where applicable work with functional or business areas and SMEs to plan migrations of users and or transactions. · Participate in helping to perform system training for new users, or when new functionality is released. · Role holder will have no direct reports. · Adhere to Group Change control and governance standards, recording and reporting data in the right way.

Stakeholder Management and Leadership · Negotiate and solicit engagement and support at all levels of the organization, particularly where support is low or challenging. · Communicate clearly and often. · Typically faces off to AVP / VP level stakeholders. · Considers the impact of their actions and decisions on key stakeholders, seeking to deliver a positive outcome for those involved. · Raise awareness to Project Managers of dependencies on systems outside of area of responsibility.

Decision-making and Problem Solving * Apply evaluative judgement and analytical skills to operate effectively within a complex and changing environment. * Understand the requirements and perspectives of stakeholders and integrate into their understanding of complex situations. * Demonstrates a broad understanding of how the bank operates and the metrics used to measure performance. * Analyses problems and evaluates options in a logical and systematic way. * Seeks the advice of stakeholders to better create clarity in complex situations, understand problems, evaluate options and make decisions. * Adapt to changing requirements, re-prioritizing and changing course as necessary.

Basic Qualifications/Skills · 6 years of experience in business analysis, preferably in financial sector with onboarding/KYC exposure · Minimum of Bachelor’s Degree in Engineering is required

Preferred Qualifications/Skills · Business Analysis Accreditation(s) · Has enough knowledge of specialist area to be credible with business users and SMEs. Is still developing SME knowledge in a number of areas · Some limited experience of the software development lifecycle, the roles and responsibilities on large projects and the motivations of the actors involved · Some understanding of project methodologies and their application within the organization’s project methodology · Exposure to working in medium to large scale change initiatives · Experience of preparing and issuing a range of key business analysis deliverables · Some awareness of domain activities · Experience of communicating with a wide array of people and some experience of stakeholder management · Experience of some of the underpinning frameworks and tools for business analysis documentation e.g. UML / BPMN · Adapt at using Microsoft Office products with some experience using other software packages relevant to BA work


Risk and Control Objective All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.


Your Application To be considered for this role, click on the apply button now.

Barclays Values & Diversity Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. _ _

Title: Client Lifecycle Management Business Analyst

Location: New Jersey-Whippany

Requisition ID: *90212107