Stefani Management Services Host/Hostess in Wheeling, Illinois

Job Brief: Host/Hostess

We are looking for Hosts or Hostesses to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include:

  • greeting guests

  • providing accurate wait times and escorting customers to the dining and bar areas.

  • should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

  • should also be available to work in shifts.

Ultimately, you?ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

  • Welcome guests to the venue

  • Provide accurate wait times and monitor waiting lists

  • Manage reservations

  • Escort customers to assigned dining or bar areas

  • Provide menus and announce Waiter/Waitress?s name

  • Greet customers upon their departure

  • Coordinate with wait staff about available seating options

  • Maintain a clean reception area

  • Cater to guests who require extra attention (e.g. children, elderly)

  • Answer incoming calls and address customers? queries

  • Assist wait staff as needed

Requirements

  • Previous work experience as a Host/Hostess or Waiter/Waitress

  • Understanding of restaurant etiquette

  • Familiarity with health and safety regulations

  • Experience in managing reservations

  • Demonstrable customer-service skills

  • Excellent communication skills (via phone and in-person)

  • Strong organizational skills with the ability to monitor the entire dining and bar area

  • Availability to work in shifts as needed

  • Good physical condition to walk and stand during an entire shift

  • High school diploma; hospitality certification is a plus