Spectrum Health Systems, Inc. Weekend Receptionist (16 hours) in Weymouth, Massachusetts
The Receptionist assists guests efficiently, courteously and professionally in all front desk related functions, and maintains a high standard of service and hospitality. This position is located at our Inpatient Treatment Facility in Weymouth, MA. This position is Part-time, 16 hours. Schedule is Saturdays and Sundays, 9:00 AM - 5:00 PM. Pay rate: $13.00-$15.00/per hour. Spectrum offers benefits, including: 401k with company match, sick time accrual, referral bonuses, and employee discounts! Duties & Responsibilities: - Provides the highest quality of customer service at all times and maintains a friendly, cheerful and courteous demeanor at all times. - Handles confidential information, including client/guest records, with a high degree of integrity and adhering to all HIPAA and confidentiality policies. - Answers and routes calls as appropriate, and takes messages with accuracy. - Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. - Maintains and replenish Petty Cash. - Order office supplies and maintains program materials for Recovery Center. - Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. - Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction. - Receives and transmits mail, packages and messages for clients. - Keeps lobby and desk area clean and presentable. - Demonstrates honesty and integrity at all times in the care of the clients and the use of the facility property. - Consistently arrives for work on time and adheres to the program's attendance policies. - Demonstrates the ability to prioritize tasks and responsibilities and complete duties in the allotted time. - Maintains adequate knowledge of the program's emergency preparedness plan, emergency and security procedures. - Participates in all mandatory training and attends in-service training as required. - Performs other duties as assigned, requested or deemed necessary by management. Qualifications: - Diploma/GED. - 1-2 years front desk experience required, hotel experience preferred. - Must possess a high level of communication and customer service skills.