Oracle Senior Product Manager of Customer Advocacy in Westchester, Illinois
Work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.
Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Oracle CX Customer Advocacy[Description: https://global-ebusiness.oraclecorp.com/OA_HTML/cabo/images/swan/t.gif]
The CX Customer Advocacy team helps grow the Oracle CX business by strengthening relationships and amplifying customers success and expertise.
The Oracle CX Customer Advocacy team is seeking an energetic and high-caliber individual to take on a Senior Product Manager of Customer Advocacy, focusing on CX Marketing B2B customers. Are you a storyteller? Can you take mundane details and craft a story that highlights what is cool and interesting?
This is a unique opportunity to join a team focused on Oracle CX Customers, amplifying their success globally both internally and externally. You ll work with sales and support teams as well as customers, to understand how our products are making our customers (and their customers) lives better. The stories you capture will be used to educate sales and support teams helping them sell and guide other customers to success. Working with the Customer Advocacy Director, the team will pitch the best CX Customer stories Oracle PR, Analyst Relations, and References Fulfillment teams, for blogs, videos, print, and social media promotion. You ll support multiple customer programs including the CX Executive Heroes (EH) and the CX Markie Awards, both designed to showcase Oracle CX Customer success and highlight Oracle s commitment to our customers. You will be assigned specific areas to cover, targeting important customer segments like B2B companies, or specific industries or Oracle CX products to capture customer stories and build customer relationships that can further future sales efforts.
- Sales Enablement:
o Provide assistance to CX Marketing team lead with the advancement of ongoing sales enablement and key sales plays
o Support sales pursuits by providing customer success content, references when needed, and partnering with internal stakeholders including CX industries team and References Fulfillment team
o Partner with sales consulting, product management and internal stakeholders to develop and/or provide customer success content that supports GTM sales plays and value mapping
- Customer Communities:
o Provide support to team lead on the CX Marketing Customer Advisory Boards (CABs) in EMEA and NA, focusing on B2B customers, partnering with product development, support and sales on customer recruitment, meeting planning, and execution
o Provide assistance in year-round CAB programming, including engagement through online community
o Support team lead with recruitment of and engagement with senior marketing customer executives, including C-suite, for the Oracle CX Executive Strategy Council or CMO Summit elite events
o Support Eloqua User Groups as appropriate
o Support recruitment and engagement of B2B CX Marketing customers in both the CX Heroes Hub online community (Influitive) and program at Oracle MCX, while collaborating with the Oracle CX Heroes team and stakeholders on campaigns, content, etc.
- Customer Event Support:
o Oracle and third-party conferences
o Recruit and prepare the customer speaking opportunities at leading events, including main stage keynotes, customer panels, including logistical prep and preparing moderator s guides
o Support the Markie Awards program, including preparing for the awards, the event itself, and amplification of new customer stories from the submissions
o Provide assistance with customer activations as needed
o Support CX Marketing Roadshow events with customer speakers and stories, as needed
- Customer Success Content:
o Partner with product management, sales and internal stakeholders to identify and capture new wins and go-live stories, and develop assets for internal and external channels focusing on the B2B space
o Lead development of B2B impactful customer success story assets, including videos, quotes, articles, etc., in collaboration with internal stakeholders and partners
o Help produce B2B customer success slides for analyst momentum briefings, Big Book, showcase and logos slides for use across internal / external channels (i.e., Responsys, Eloqua, Maxymiser, Infinity, etc.)
- Analyst Relations:
o Help identify B2B customer participation for analyst relations, in order to secure top market placement and differentiate CX Marketing products (customer momentum, reports, activities)
- Customer Retention / Health:
o Support CX Center of Excellence, product management, and customer success, to aid in retention of customers
o Monitor and gain insight into health of new and existing customers, key trends/patterns, issues, etc.
- CX Advocacy Metrics Reporting & Analytics:
o Take lead on partnering with CX Advocacy team lead to document, track, measure and report on key marketing metrics via prescribed cadence
B2B marketing experience strongly preferred
3-5 years of demonstrated success in customer programs and product development initiatives.
Bachelor s degree in business, marketing, communications, or relevant field of study
Strong teamwork, interpersonal and relationship-building skills
Ability to work with strong personalities globally and facilitate information sharing
Exceptional planning and organizational skills
Strong attention to detail and excellent problem solving skills
Flexibility and ability to adjust on the fly to new business demands; sense of urgency
Strong verbal/written communication and presentation skills, including an ability to communicate effectively with both business and technical teams
Proven track record in executive communications
Resourceful, self-starter. Sense of urgency and strong work ethic
Exceptional computer skills required (at a minimum): Microsoft Word, Excel, PowerPoint
Travel for events as needed - estimated to be approximately 25%
Job: *Product Development
Title: Senior Product Manager of Customer Advocacy
Location: United States
Requisition ID: 200005K2
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