House of Blues Guest Experience Host - Westbury in Westbury, New York
The Guest Experience Host position is a great opportunity for a candidate with an innate sense of guest service. The main duty of the Guest Experience Host is to increase revenue by pushing sales, building good will and customer loyalty. The Guest Experience Host will make the customer feel pampered, spoiled and eager to return. Charm and charisma are necessary to excel at the job. The work atmosphere is fast paced, energetic, friendly and fun! Experience in high-end customer service positions is desirable. A background in the hospitality industry is preferred but not required.
Be present at each event to upsell available inventory to concert patrons
Coordinate operations on event nights with the Premium Experience Supervisor, servers and security
Serve as a resource of information for Premium clients regarding their experience while at the venue
Give proper recognition to Premium clients to show appreciation for their membership and patronage
Build strong relationships with Premium clients and have the ability to anticipate their needs
Constant observation of Premium areas to ensure guests are receiving personalized service
Maintain articulate vocabulary with the ability to adapt and socialize with current audience
Maintain exemplary and professional grooming standards
High School Diploma or equivalent
Must have a flexible schedule
Upbeat, positive and charismatic demeanor
Experience working with high profile guests and VIP's is preferred
Skill in diplomacy and handling multiple tasks
Excellent verbal, organizational, and interpersonal skills
Strong local network a plus
Must be a team player
Working environment is fast-paced, loud and can be stressful at times
Requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting technique
Recognized two years in a row by Great Place to Work®, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.