Conduent Manager I, Service Delivery Client Network Services in West Windsor, New Jersey

Manager I, Service Delivery Client Network Services

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com .

Purpose:

Responsible for managing the plan, design, and implementation of customer funded enterprise Telecommunications infrastructure.

Primary Responsibilities:

  • Execute Migration, Decommission, Consolidation Telecom Infrastructure Projects in line with Tech Strategy.

  • Engages with global counterparts responsible for operational support of all enterprise telephony systems, services, call center technologies, and other telecommunications networking assets

  • Ensure the highest availability and performance of corporate phone and retail call center systems

  • Responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved

  • Plan and oversee installations, and upgrades associated with WW telecommunications assets, services, and environment

  • Continuously explore opportunities with Product Leadership to introduce improvements to service availability and quality

  • Work very collaboratively with other Tech teams and foster a strong rapport with the call center teams

  • Work closely with call center management and staff to address and resolve telecom related issues

Requirements:

  • Minimum 5 years of experience on IT management role.

  • Service-oriented approach to IT Telecommunications and Call Center technology.

  • Demonstrated experience administering Avaya based Call Centers.

  • Experience administering Cisco based Call Center solutions is a plus.

  • Very good problem solving and troubleshooting skills. Ability to analyze and determine root cause.

  • Familiar with IP network routing and switching technologies.

  • Familiar with SIP infrastructure.

  • Proven vendor management skills.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form at https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf .

Job Service Delivery Client Network Services

Primary Location United States-Kentucky-Lexington

Other Locations United States-Utah-Sandy, United States-North Carolina-Morrisville, United States-New Jersey-West Windsor

Organization ITS

Unposting Date Dec 21, 2018, 11:59:00 PM

Req ID: 18024017