Bureau Vertias North America Key Account Manager in West Midlands, United Kingdom

Do you have a track record of exceeding client expectations? This is your opportunity to join a true global leader, working to deliver operational and service delivery excellence to a suite of high profile clients.

Bureau Veritas operates across a wide range of sectors, delivering compliance and inspection services to some of the world’s biggest brand names including airports and major retailers, manufacturers and oil companies.

All backed by a competitive salary, excellent benefits package and structured development programme from an award-winning employer.

DELIVERING SERVICE EXCELLENCE

Accountable for the financial and operational management of a key sector of accounts, the Key Account Manager will work closely with the business development function in order to provide targeted and strategic growth to the accounts through the addition of Bureau Veritas service lines.

Key responsibilities include:

  • Act as the main point of contact for at least one client and to actively identify, drive and implement effective delivery of the Accounts whilst ensuring client SLA’s, profitability and revenue growth is achieved and exceeded.

  • Ensuring activity/operation is at requisite levels to support Sector Direction

  • Ensure the effective delivery of all Bureau Veritas services to meet and exceed client SLA’s

  • Work with the client and Bureau Veritas business development function to promote and secure additional services in line with the growth strategy for each account

  • Work closely with key internal stakeholders (e.g. Business Unit Directors Area Managers and support functions) across Bureau Veritas to ensure excellent customer service

  • Develop MI to meet client’s requirements

  • Provide internal MI to demonstrate operational and financial metrics for circulation within Bureau Veritas

  • Identify and implement continuous improvement across the account to demonstrate added value to the client and Bureau Veritas

  • Act as a role model in the delivery of excellent customer service and hands on account management

  • Act as the client champion to make sure the implementation of new services or the expansion of existing services are delivered seamlessly.

  • Ensure all Key Account and Sector team milestones are met and adhered to, and actively manage the improvement of Work In Progress (WIP), and cash collection

  • Defines/ Directs operational actions using market analysis and competitive intelligence, and coordinates with Commercial Sector leader, being the voice of the client and sector to operational and support colleagues, ensuring customer expectations are both managed and met commercially.

QUALIFICATIONS & EXPERIENCE

Candidate requirements:

  • Ideally educated to degree level or equivalent in a business / management related discipline

  • Key Account Management professional with a strong track record of success within high profile client facing or business development roles

  • Project mobilisation experience

  • Project and change management experience

  • Good understanding of profit and loss management

  • Excellent client service skills and the ability to resolve complex issues through effective negotiation

  • A credible influencer at all levels of the organisation

  • Knowledge of IT systems including advanced Excel skills

  • Effective engagement and matrix management experience

A GLOBAL LEADER

Employing close to 66,500 employees across 140 locations worldwide, only Bureau Veritas can offer:

  • Structured development programmes to help you fulfil your potential, including face to face and e-learning programmes

  • A long list of awards recognition including Top Employer six years in a row and continued success in the RoSPA Occupational Health and Safety Awards

Plus:

  • Comprehensive financial package including competitive salary and allowances, defined contribution pension, 25 days holiday plus Bank Holidays, various insurances including Private Health Insurance and other flexible benefits.

Please be aware that all roles within Bureau Veritas UK&I may require the successful pass of a CRB/credit check or attained relevant security clearances.

Bureau Veritas is an equal opportunity employer. No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.

Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business. Each employee or prospective employee of the Group must know and apply our Code of Ethics. Please visit the ‘About Us’ section of the website to view our Code of Ethics.