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General Electric Sr Enterprise Application Engineer in West Chester, Ohio

Role Summary:

In joining our Operations team, you will be responsible for the health and hands-on administration of our Enterprise Scheduling platform. You will contribute as a key subject matter expert while delivering improvements to our architecture and processes.

Essential Responsibilities:

In this role, you will:

  • Be the Product Engineering/Technology Leader for Appworx (Applications Manager) / CA Automic One Automation Platform (installation, configuration, performance tuning, monitoring and backups and a variety of user requests)

  • Liaison to Aviation APM team (Configuration Item (CI) configurations in ServiceNow and CMDB)

  • Host and facilitate (Kanban) meetings: Daily Standup, Retrospective, Backlog Grooming, Plaining, and Feature Review

  • Design and maintain monitoring solutions for our platforms

  • Manage application licensing

  • Design new environments and implement upgrades of existing environments

  • Run daily operations team calls

  • Skillset must extend to implementing and supporting environmental topology with a focus on Failover, High Availability and Disaster Recovery

  • Triage production issues and work with development teams on supporting enhancements

  • Escalate issues with other teams (infrastructure, DBAs, developers, software vendors)

  • Own software patches and upgrades; work with vendors for ongoing maintenance and support

  • Track and document all reported problems

  • Complete tasks, reporting status and work assignments as needed in a timely fashion

  • Execute in a fast pace delivery mode and focus in delivering tasks to meet the product release goal

  • Possess advanced domain knowledge and show great customer focus. Expert in processes / methodologies and skilled in build, release & deployment processes

  • Drive customer communication during critical events

  • Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date

  • Participate in 24x7 on-call rotation and work with global teams

Qualifications/Requirements:

Basic Qualifications:

  • Bachelor’s Degree from an accredited university in Computer Science or Information Systems or related field or high school diploma/GED or equivalent with at least 6 years of relevant work experience in lieu of a degree

  • A minimum of 5 years in application support role or administering large scale IT applications

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

Desired Characteristics:

  • Demonstrated Project Management experience and familiarity with SDLC methods

  • Excellent communicator; fluent in verbal and written English and ability to organize/articulate ideas

  • A good understanding of business processes spanning multiple IT systems and orgs to effectively prioritize customer support activities

Technical Expertise:

  • Experience in managing third parties to deliver technology solutions and applications

  • Knowledge of IT Security & Compliance, system administration, LDAP, and scripting

  • Experience with production support, escalation, error handling, and change management procedures (ITIL)

  • Experience in Appworx (Applications Manager) and CA Automic One Automation Platform

  • Possesses facilitation and influencing skills to develop long term relationships with key stakeholders

  • Understands technical and business discussions relative to future architecture direction aligning with business goals

  • CA Agile Central (formerly Rally)

  • Competent with open source tools and technologies

  • Experience with HP SiteScope

Business Acumen:

  • Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Leadership:

  • Coaches and mentors team members

  • Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget

  • Delivers tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits

  • Participates in change initiatives by implementing new directions and providing appropriate information and feedback

#DTR

About Us:

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Locations: United States; Michigan, Ohio; Cincinnati, Van Buren Township

GE will only employ those who are legally authorized to work in the United States for this opening.

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