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EAB Account Management Associate, Research in Washington, United States

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We harness the collective power of more than 1,500 schools, colleges, and universities to uncover and apply proven practices and transformative insights. And since complex problems require multifaceted solutions, we work with each school differently to apply these insights through a customized blend of research, technology, and services. From kindergarten to college and beyond, EAB partners with education leaders, practitioners, and staff to accelerate progress and drive results across three key areas: enrollment management, student success, and institutional operations and strategy.

At EAB, we serve not only our members but each other—that's why we are always working to make sure our employees love their jobs and are invested in their community. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Associate, Research Account Management

As a critical member of the EAB Account Management Team, the Associate will support the Account Management organization in driving member utilization and impact. The Associate will manage inbound and outbound requests, and schedule and prepare team members for interactions with top educational leaders. The Associate will also collaborate across the sales, member success, marketing and account management team to develop and execute service and growth strategies that drive the business forward and help us achieve our goals.

This role is based in Washington D.C.

Primary Responsibilities:

  • Play an integral role in helping to strengthen relationships with member institutions

  • In partnership with team, develop outreach strategy for interactions with member executives

  • Schedule team member meetings and calls with member executives

  • Meet/exceed monthly meeting targets

  • Manage logistics (internal and external calendar invitations) and prepare materials for member interactions

  • Respond to member requests & inquiries for research or EAB services in a timely and efficient manner; escalate to team as needed

  • Use Salesforce to report, track and manage activities for self and team

  • Special projects as needed, in support of the Account Management organization

Basic Qualifications:

  • Bachelor’s Degree Excellent academic record

  • Must possess at least two of the following

  • Leadership experience

  • Customer service experience

  • Experience working in a team environment

  • Sales or fundraising experience

  • Experience in an office setting

    Ideal Qualifications:

  • Ability to communicate effectively by phone with executives

  • Demonstrates poise, maturity, and resilience with internal and external audiences

  • Attention to detail

  • Proven experience managing multiple, competing priorities; demonstrated ability to accomplish tasks and activities efficiently and according to importance

  • Ability to take initiative on projects and through customer service interactions

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive benefits package.

  • Medical, dental, and vision insurance, dependents eligible

  • 401(k) retirement plan with company match

  • Generous PTO

  • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)

  • Wellness programs including gym discounts and incentives to promote healthy living

  • Dynamic growth opportunities with merit-based promotion philosophy

  • Benefits kick in day one, see the full details here.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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