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Latitude, Inc. Help Desk Technician in Washington, District Of Columbia

Company Overview

Fast growing government contractor seeking smart and qualified Help Desk Technicians to join our team. There is room for growth, job stability, and a relaxed work culture that cultivates productivity. Feel free to apply now to join the team! We are seeking cleared an non-cleared candidates. Candidates of any skill level (entry level, mid level, or senior level) may apply.

Job Summary

The Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities and Duties

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by customers

  • Walk the customer through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on IT products or services

  • Record events and problems and their resolution in logs

Qualifications and Skills

  • Proven experience as a help desk technician or other customer support role

  • Good understanding of computer systems, mobile devices and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Customer-oriented and cool-tempered

  • Bachelor's Degree in IT, Computer Science or relevant field

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