Volt Workforce Solutions Field Service Technician (VOIP) in Washington, District Of Columbia

Field Service Technician (VOIP) in Washington, DC at Volt

Date Posted: 11/22/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Washington, DC

  • Job Type: Software Testing

  • Duration: 24 weeks

  • Date Posted: 11/22/2018

  • Job ID: 150238

  • Contact Name Volt Branch

  • Phone 919/782-7440

Job Description

Volt is seeking a self-motivated, enthusiastic and knowledgeable Audio Visual/Network Specialist who is experienced supporting multiple vendor audio visual (A/V) hardware and Cisco based network devices. This position requires being able to work in a high profile work environment and being able to resolve many types of hardware and software problems on a live network.

Applicants selected must have ability to obtain and maintain a U.S. government security clearance

DUTIES :

  • Provide all levels and types of audio visual support for Video Teleconferencing Systems (ViTS) and end users as needed.

  • Work with local and remote engineering staff in the troubleshooting, installation or replacement of ViTS components and accessories.

  • Assist with systems administration duties, including upgrading, patching, and performing configuration changes for audio/visual hardware.

  • Provide hands on and troubleshooting support for network components (switches, routers, etc.).

  • Serve as an escalation point in complex problem solving and resolution, working with local and remote collaboration and network engineers and interfacing with vendors as needed.

  • Write create clear and concise documentation of both problems and resolutions.

  • Maintain accurate logs of trouble isolation and repair efforts and escalate/communicate issues to management as needed.

  • Demonstration of a professional attitude and courteous manner toward customers, partners and coworkers.

  • Provide afterhours support as needed (night and weekends).

  • Utilize current ticketing system to open trouble tickets or work orders for incidents and repairs.

REQUIREMENTS:

  • Must have hands on experience working with network and audio-visual hardware.

  • Must have working technical knowledge of network hardware, protocols, and internet standards, including but not limited to Internet Protocol (IP), Voice Over IP (VOIP), and Video over IP (ViIP).

  • Ability to collaborate with other teams to help resolve problems for any network or audio visual issues.

  • Ability to complete the following training courses within 90 days of hire

  • Harman Pro Core Curriculum Courses CC101-CC106

  • AVIXA Essentials of AV Technology

  • Adhere to Service Level Agreement’s (SLA’s) and deliver excellent customer service.

  • Provide continuous service monitoring and single contact point, and performing triage assessment.

  • Follow the organization’s policy and procedures.

PREFERRED QUALIFICATIONS:

  • Experience with one or more of the following:

  • AMX hardware and software;

  • Lifesize and Cisco Codecs;

  • Barco ClickShare; and

  • Extron, Altinex, ClearOne and Polycomm hardware.

  • Working knowledge of Microsoft Office suite, monitoring and management tools/systems, and ticketing systems.

  • Excellent Interpersonal communications and organizational skills.

  • Ability to multi-task and prioritize assignments as necessary.

  • Possess a strong work ethic.

EDUCATION AND EXPERIENCE:

  • Associates degree

  • 2-4 years of actual job experience

  • Preferred: Relevant Hardware or Software certifications

This is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world’s leading companies, and a staff committed to helping you take the next step on your career path.

To learn more about Volt, please visit: http://www.volt.com at http://www.volt.com/ and to see more of our job postings, please visit: http://jobs.volt.com at http://jobs.volt.com/

Volt is an Equal Opportunity Employer.

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.