Experience Inc. Jobs

Job Information

Latitude, Inc. Desktop Support Specialist in Washington, District Of Columbia

Position Objectives

Assist in the all activities related to management of our client's hardware, software applications and end-user support for 30-40 staff members.

Specific Responsibilities

  • Install, maintain and troubleshoot our client's network components including, but not limited to printer setup, installation and configuration, workstation setup, installation and configuration.

  • Provide internal IT Help Desk support to our client's employees.

  • Responsible for maintenance of server and IT infrastructure, including server back-up process.

  • Responsible for the maintenance and update of VOIP telephone system.

  • Assist in staff training to develop staff self-sufficiency on hardware and software.

  • Act as the main staff liaison for listserv programs.

  • Maintain an inventory and monitor useful life of IT fixed assets.

  • Track software licenses, and renew as needed.

  • Research and prepare scope of work, and prepare recommendations for proposed IT projects and purchases.

  • Other responsibilities as assigned.


  • Effective communication skills with end users.

  • Expert Hardware and Software troubleshooting skills

  • Familiarity with aspects of TCP/IP networking

  • Experience installing, configuring and maintaining Windows desktop Operating Systems

  • Experience installing and configuring mobile devices (laptops, tablets, smartphones)

  • Industry Certifications (E.g. CompTIA, A+, Net+, Microsoft Certifications a plus)