Latitude, Inc. Desktop Support Specialist in Washington, District Of Columbia

Position Objectives

Assist in the all activities related to management of our client's hardware, software applications and end-user support for 30-40 staff members.

Specific Responsibilities

  • Install, maintain and troubleshoot our client's network components including, but not limited to printer setup, installation and configuration, workstation setup, installation and configuration.

  • Provide internal IT Help Desk support to our client's employees.

  • Responsible for maintenance of server and IT infrastructure, including server back-up process.

  • Responsible for the maintenance and update of VOIP telephone system.

  • Assist in staff training to develop staff self-sufficiency on hardware and software.

  • Act as the main staff liaison for listserv programs.

  • Maintain an inventory and monitor useful life of IT fixed assets.

  • Track software licenses, and renew as needed.

  • Research and prepare scope of work, and prepare recommendations for proposed IT projects and purchases.

  • Other responsibilities as assigned.

Skills

  • Effective communication skills with end users.

  • Expert Hardware and Software troubleshooting skills

  • Familiarity with aspects of TCP/IP networking

  • Experience installing, configuring and maintaining Windows desktop Operating Systems

  • Experience installing and configuring mobile devices (laptops, tablets, smartphones)

  • Industry Certifications (E.g. CompTIA, A+, Net+, Microsoft Certifications a plus)