Criterion Systems Business Process Analyst in Washington, District Of Columbia

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. Our differentiators: employee-owned Federal government IT services contractor founded in 2005; high employee retention rate because of excellent benefits and a focus on job flexibility and work/life balance; leadership team comprised of individuals who have successfully built and run businesses. We have grown our workforce each year for the past seven years with annual growth of at least 30% in the past four years! Our employees are the company’s most valuable assets. Are you ready to be appreciated?

Criterion Systems’ rapid growth has created the need for a Business Process Analyst located in Washington, D.C.


The Business Process Analyst (BPA) is a specialty Business Analyst Role that involves “thinking processes”. The BPA will draw inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements. The BPA will possess the ability to structure a large amount of information within a process framework. This is a wide-ranging role that can see the BPA immersed in a variety of different projects. In general, the BPA will work with business teams and the IT Department to find the best way to design new processes and solve process-related problems. This will often involve mapping existing processes and designing improved ones. Different parts of NA-IM often speak different languages, so one of the tasks of the BPA is to interpret business requirements for IT staff. The BPA will often hold meetings, research processes, collect data, analyze information and perform related tasks. This is generally an office-based job, though it may involve some travel to meet with end users, observe processes in action and meet the key stakeholders. BPAs have knowledge of process mapping and business process reengineering. They will analyze business processes and workflows with the objective of finding out how they can be improved or automated. They will facilitate process workshops, after which they document any information elicited using process maps and business requirements documents. They may also be involved in documenting procedures and presenting new process designs to stakeholders for discussion. Business Process Analysts must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.

Other activities Business Process Analysts get involved in include:

  • Managing process change

  • Leading process redesign workshops

  • Educating business users responsible for managing and operating business processes

  • Monitoring, measuring and providing feedback on process performance

  • Facilitating process workshops that involve eliciting process requirements and liaising with users

  • Applying their knowledge of business process modelling notations (BPMN, EPC, BPEL) to documenting processes

  • Business Process Analysts are often required to understand how ERP, BPM, CRM and BI tools operate. An understanding of protocols like SOAP, WSDL, XML and other key protocols is also desirable.


  • Bachelor’s degree

  • 7+ years of experience

  • DOE/NNSA “Q” Clearance or greater, or a Department of Defense (DOD) Top Secret Facility Clearance, with the capability to obtain a DOE/NNSA “Q” Clearance through reciprocity

  • Strong analytical background

  • Problem solver

  • Excellent diagramming and communication skills

  • Proven ability to run workshops and meetings

  • Strong ability to work with clients, selling ideas to them and delivering excellent customer service

  • Understanding of ERP, BPMS and statistical/data analysis skills.

Preferred Certifications(preferred, but not required)

  • Lean/Six Sigma Certification

  • BPM Certification (AIIM BPM Certificate, Certification from, ABPMP’s Certified Business Process Professional (CBPP®))

  • BA Certification (CBAP/CCBA, BCS BA Certification, PMI-PBA, etc)

Criterion Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.