Experience Inc. Jobs

Job Information

Wolters Kluwer Account Manager in Washington, District Of Columbia

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Ranked one of the world's largest legal service organizations, Wolters Kluwer ELM Solutions serves corporate legal and insurance claims departments and their law firms worldwide with enterprise legal spend and matter management and legal analytics solutions. ELM Solutions products include Passport®, the most powerful platform for Enterprise Legal Management; TyMetrix® 360°, the industry's leading SaaS-based e-billing and matter management solution; and the LegalVIEW® portfolio of legal analytics solutions based upon the industry's largest and most comprehensive legal spend database.

Responsibilities:

  • Establish and grow strategic relationships with our small to mid-market customers to help ensure client satisfaction and customer needs are being met

  • Help the client improve and expand the use of and value received from the products and services offered

  • Gain expertise on the complex and comprehensive product line; learning industry and product line best practices

  • Stay informed of the account management-related processes, as well as maintain and grow existing customer business

  • Serve as a liaison for clients and act as trusted advisor with clients largely through a rigorous hands-on approach

  • Manage the client relationship throughout the entire project life cycle and contribute to and execute department process improvement initiatives

  • Execute and contribute to prescribed account management processes for accounts by understanding the complexities of selling products and services to law departments

  • Maintain and grow existing customer business to meet annual sales goals by identifying and understanding client business needs and the value provided by existing solutions; regularly contacting and meeting with customers, remaining informed of their business needs, and promoting the value provided by solutions

Qualifications:

  • A minimum of three years of account management and/or client service experience including experience selling software products and/or services; preferably within the legal industry

  • Bachelor's degree from an accredited college or university

  • Experience managing relationships with internal or external clients at any level

  • Experience developing and delivering executive level summaries, reports and presentations

  • Proficient with Microsoft Office Suite applications including Word, Excel and Outlook

  • Strong analytical and problem solving skills, along with excellent organizational, interpersonal, and communication skills

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2018 annual revenues of €4.3 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

DirectEmployers