Vixxo Service Technician (Coffee/Beverage) in United States

Be part of our story!!!

Do you have a passion for people? Are you a go-getter, full of new ideas and eager to be part of a team that’s committed to helping some of the most recognized brands across North America deliver better experiences for their customers?

Vixxo has been helping to keep the world’s best-loved brands running smoothly since 1980. As a leader in facilities management, Vixxo helps to optimize and maintain equipment lifespans and realize greater revenue through better customer experiences.

About the Role

Come work with Dispatchers and Service Managers - to inspect, repair and perform periodic preventive maintenance on Espresso, Brewing, Grinding and Water Filtration systems. Duties consist of maintaining customer relationships in an assigned territory through on-time service, and professional representation.

  • Ensure the completion of all work in the assigned territory according to customer and company requirements.

  • Requires timely communication, descriptive and accurate paperwork and completing the service provided correctly the first time.

  • Ensure strong customer loyalty through professional and reliable service.

  • Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.

  • Complete preventive maintenance tasks as established by the manufactures.

  • Perform consistent, quality service throughout the assigned territory.

  • Meet Service Level Agreement (SLA) requirements required by customers.

  • Communicate clear and accurate information documenting the service provided and the results.

  • Work with Dispatchers and Service Managers to ensure that workloads are managed correctly and efficiently.

  • Report time worked and provide daily work information to the corporate office in a manner and form as per current company practices.

  • Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service.

  • Adhere to all safety rules – be safe on and off the job site.

About You

  • Minimum 2 years of service experience in a similar or related field.

  • Ability to work on commercial espresso, coffee brewing, coffee grinding, and water systems.

  • Must like coffee. Tasting is the final process in all repairs.

  • Must be eligible to work in the US or Canada as applicable.

  • Valid driver’s license (of the required class for the jurisdiction) with a clean driving record.

  • Must be able to lift 50 lbs. without assistance.

  • Good penmanship.

  • Good organizational skills.

  • Able to communicate clearly verbally and in writing.

If your interested in learning more about a day in the life of a coffee technician please click the link below.

https://vimeo.com/288801375