Gartner Senior Retention Account Manager (French) in United States
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Senior Retention Account Manager (French)
Fort Myers, Florida
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What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.
Gartner is a high-growth company with a virtually limitless market opportunity. We are No. 1 in our market, have the strategic clarity and operational excellence to capitalize on our potential, and possess the resources to make our goals a reality. If you are highly motivated and relish building trust-based, value-added relationships with senior executives, Gartner is the place for you. With countless opportunities to advance, you can expect an exciting and rewarding career.
Your role as a French Team Client Manager will help IT senior executives and their teams tackle their toughest challenges. Work with incredibly talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding.
Partner with the senior team members to identify the client s key initiatives, providing solutions to ensure our C-level client base and their teams receive value against the services they have purchased
Partner with our Research Inquiry Team on all research requests and inquiries from assigned clients
Interpret and deliver customized research
Support on-boarding of new clients and renewal of existing clients
Deliver on-site member support at annual Symposium events and other Gartner events
Participate with senior team members in client value planning and quarterly review calls. Also, participate in client analyst inquiry calls when necessary
Maintain quarterly interaction with clients, ensuring continual alignment of Gartner services
Ensure client satisfaction, retention, operational efficiency and quality
Must read, write and speak business level French and English
4+ years of business experience
Bachelor s degree or equivalent experience
IT industry experience preferred, with a client focus
Highly collaborative, strong interpersonal, listening and relationship building skills
Strong organization, planning and time management skills
Proven client relationship management skills at a senior level
Ability to problem solve and bring timely resolution to issues
Knowledge, understanding and keen interest in technology
Job Requisition ID:G8384
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