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Gartner Senior Retention Account Manager (French) in United States

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Senior Retention Account Manager (French)

Fort Myers, Florida

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What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Gartner is a high-growth company with a virtually limitless market opportunity. We are No. 1 in our market, have the strategic clarity and operational excellence to capitalize on our potential, and possess the resources to make our goals a reality. If you are highly motivated and relish building trust-based, value-added relationships with senior executives, Gartner is the place for you. With countless opportunities to advance, you can expect an exciting and rewarding career.

Your role as a French Team Client Manager will help IT senior executives and their teams tackle their toughest challenges. Work with incredibly talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding.

Key Responsibilities:

  • Partner with the senior team members to identify the client s key initiatives, providing solutions to ensure our C-level client base and their teams receive value against the services they have purchased

  • Partner with our Research Inquiry Team on all research requests and inquiries from assigned clients

  • Interpret and deliver customized research

  • Support on-boarding of new clients and renewal of existing clients

  • Deliver on-site member support at annual Symposium events and other Gartner events

  • Participate with senior team members in client value planning and quarterly review calls. Also, participate in client analyst inquiry calls when necessary

  • Maintain quarterly interaction with clients, ensuring continual alignment of Gartner services

  • Ensure client satisfaction, retention, operational efficiency and quality

  • Must read, write and speak business level French and English

  • 4+ years of business experience

  • Bachelor s degree or equivalent experience

  • IT industry experience preferred, with a client focus

  • Highly collaborative, strong interpersonal, listening and relationship building skills

  • Strong organization, planning and time management skills

  • Proven client relationship management skills at a senior level

  • Ability to problem solve and bring timely resolution to issues

  • Knowledge, understanding and keen interest in technology

Job Requisition ID:G8384

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