Cvent Project Coordinator, Onsite Solutions in United States

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the estimated $565 billion global meetings and events industry.

We are looking for a Project Coordinator on the Client Services Team supporting customers leveraging Cvent’s OnSite Solutions for OnArrival 360 events. This successful candidate must be a process oriented, customer focused, multi-tasking individual, with a proven track record against their current role’s metrics and activities. In addition, a successful candidate proposes new and creative ideas, possesses highly effective communication skills, and builds constructive and effective relationships. Title will be based on candidate experience.

What You Will Be Doing:

  • Serve as a point of contact for the customer, managing their onsite experience using the OnArrival 360 solutions

  • Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project

  • Directly support and consult with customers on how to best leverage Cvent’s Onsite Solutions

  • Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials

  • Work with strategic partners to ensure successful delivery of hardware and supplies onsite

  • Troubleshoot potential issues to insure the customer’s success at their event

  • Manage several concurrent projects

  • Communicate and adhere to project milestones

  • Work onsite at large events to ensure success on the day of the event – up to 40% travel required

Requirements and Skills:

  • Bachelor’s degree required

  • 2 years of customer success or event planning experience

  • Excellent communication skills (verbal and written)

  • Qualified applicants must be able to lift at least 50 pounds such as large boxes, printers, etc.

  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment

  • Must be able to integrate knowledge across disciplines to insure event execution success

  • Ability to work within a team to achieve goals

  • Strong business acumen, ethics and high integrity

  • Excel at developing relationships over the phone, email and in person

  • Strong understanding of the onsite event management experience

  • Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software