MyFlorida OPS ADMINISTRATIVE SECRETARY - 37970144 in United States


Date:Dec 5, 2018

Location:TALLAHASSEE, FL, US, 32399

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Requisition No: 49638

Agency: Environmental Protection


Position Number: 37970144

Salary: $10.00 per hour; 40 hours per week

Posting Closing Date: 12/18/2018




LOCATION: Division of Recreation and Parks

3800 Commonwealth Blvd., MS 535 Tallahassee, FL 32399 Contact: Julie Kurisko (850) 245-3080


POSITION DESCRIPTION:The Division of Recreation and Parks is seeking an enthusiastic, self-motivated and well-organized Information Assistant to work 40 hours per week. This individual will join the Interpretive Services team to provide communications support for the 175 state parks within the Division of Recreation and Parks, which has been recognized three times as the best state park system in the United States.

This position requires excellent customer service skills, as well as the ability to clearly communicate about park experiences to a variety of audiences in multiple formats. This individual will be responsible for problem-solving and disseminating accurate information in response to internal and external customers.

This position is focused on managing call volume using a multi-line telephone system; fulfilling individual and bulk state park information requests in packages of up to 40 lbs. each; routing customer feedback survey responses; and processing data. Special projects related to communications and programming provide additional opportunities for managing multiple tasks simultaneously and contributing to the team effort. Success for this position depends on the incumbent’s ability to develop and maintain positive interpersonal relationships, as well as work independently or with little supervision.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR THE POSITION:Knowledge of: the principles and techniques of effective verbal and written communication; applicable accessibility and inclusion laws, regulations, standards and guidelines; administrative principles and practices; office procedures and practices; appropriate steps for collecting, organizing, evaluating and analyzing data. Skill in: the development, review, evaluation and production of a variety of communication methods; use of computer software applications, particularly Microsoft Word, Excel, PowerPoint Outlook, Skype for Business and SnagIt. Ability to: maintain a calm, professional manner when speaking over the phone and in person with others; communicate effectively, both verbally and in writing; work well with a team and individually; produce timely and effective results to assigned projects; disseminate accurate information in response to internal and external customer requests; utilize problem solving techniques and apply critical thinking skills; establish and maintain effective working relationships; plan, organize and coordinate work assignments; document work flow and other activities relating to process improvement; take the lead on assignments and responsibilities; create and meet deadlines; communicate effectively both verbally and in writing; maintain a positive, can-do attitude; produce timely and effective results; provide quality innovative and creative solutions; work independently; understand and apply applicable rules, regulations, policies and procedures; lift up to 40 pounds; maintain a valid driver license; and travel when required.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market:Tallahassee