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Gartner Manager, Client Services - Conference Exhibitor Global Large Enterprise Accounts in United States

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Manager, Client Services - Conference Exhibitor Global Large Enterprise Accounts

Irving, Texas

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What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves more than 75,000 business and technology leaders at 75+ global conferences each year. You’ll work with curious, motivated people, have unlimited growth opportunities, and learn about the latest in technology and business. Our Conferences team is growing in double digits and is positioned to exceed that growth in 2019 and beyond. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you.

Client Services and Exhibitor Operations & Strategy lead for the 25 Global Large Enterprise (GLE) Accounts within conferences globally. The GLE client base is a rapid area of growth and requires dedicated strategic support to continue and sustain that growth. We require a dynamic client facing manager to collaborate with sales CEs (Client Executives) and leadership to provide the GLE clients with an unparalleled level of targeted service, strategic meetings, product development and innovative engagement opportunities while promoting CV growth

Primary Responsibilities:

  • Cultivate and expand existing business relationships through frequent communications and regular client interactions

  • Understand the objectives of our highest-level clients and develop experiences to meet these objectives

  • Main point of contact for sales CEs in partnering in their clients’ needs and success

  • Drive exhibitor retention through strong relationship and returns on conference investments.

  • Be a strategic partner to Conference Sales CEs to uncover new revenue opportunities that align to client goals

  • Develop enhanced education, onboarding and communication cadences for exhibitors to increase their ROI

  • Build and develop innovative, unique and custom sponsorship packages aligned to client needs

  • Understand each client’s sponsorship package and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering

  • Understand account renewal plans and focus on services that will promote the plan objectives

  • Constant evaluation of the client experience allowing for improved processes and actions

  • Join Conference Sales CEs on client calls and visits to secure new opportunities, renew current clients and promote contract retention and growth

  • Understand conference production as it relates to exhibitor client experience and partner with internal teams to represent the exhibitor clients’ best interests

Expected Results:

  • Flawless client experience for both external clients (exhibitors) and internal clients (sales organization)

  • Measurable positive impact on retention and client satisfaction

  • Deliver quality service during every client interaction while developing deeper knowledge of client key initiatives

  • Ability to quickly identify and asses client needs and objectives

  • Demonstrates collaborative partnerships with sales colleagues, operations, product management, and other business units to best serve the client relationship

Key Contacts:

  • Conference Sales Team, Conferences Production Team, Conferences Marketing Team, Other business units where applicable

  • Clients and prospective clients across multiple Conferences, Conference partners

Experience Requirements:

  • Bachelor’s degree or higher

  • 5+ Years in Client Services and Conference/Event Operations Management

  • Record of over-delivery and driving business, conference/event operation management, team management, financial management, sales partnership

  • Strong Client focused, customer service approach

  • Expert relationship building skills both internal and external

  • Solution oriented with a high sense of urgency

  • Competent project manager

  • Collaborative, innovative, decisive, motivated

  • Leadership & team management skills

  • High clock speed & adaptability

  • Strong oral & written communication skills including ability to effectively present to client groups

  • Executive Presence

  • Fully competent in Microsoft Office Suite and Google Drive

Job Requisition ID:30049

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