Benchmark Guest Service Agent in United States

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

BASIC FUNCTION: The Guest Service Agent is responsible for greeting/receiving, and directing guests from various points of arrival in Toronto, into our hotel partner location and the various Deloitte University North spaces.

Job Description:

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school diploma or equivalent.

  • Two or more years of Guest/Customer Service experience.

  • Excellent customer service skills.

  • Pleasant personality.

  • Bilingual (French) is an asset.

ESSENTIAL FUNCTIONS:

  • Knowledge of Hotel services and amenities.

  • Knowledge of Deloitte Tower BAE/DU North services and amenities.

  • Having extensive knowledge of local attractions and events such as sporting events, concerts, parades, celebrations and exhibitions.

  • Handling Hotel and Deloitte Tower queries including but not limited to visitor parking, move-ins/outs, communication memos, shipping and handling of mail and packages, security issues.

  • The ability to make dining referrals, and reservations based on the Guest's desires, needs and expectations.

  • Developing professional and genuine relationships with all stakeholders in the Deloitte community.

  • Fulfilling Guest amenity/Special requests including the organizing of amenities in the Guest/Meeting rooms.

  • Assisting the Floor Concierge/Conference Services Managers when business levels dictate.

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com