Active Network Customer Support Representative in United States

Responsibilities

  • Answer and resolve requests or problems received from customers via email support requests in a professional, polite and articulate manner.

  • Troubleshoot, investigate and report potential problems and bugs using the established reporting and tracking processes.

  • Investigate potential solutions to errors and provide timely follow-up with customers to ensure successful problem resolution.

  • Offer customers possible suggestions for optimum functionality and usability of the application.

  • Log all communications and essential information into an internal CRM system on a daily basis.

Requirements

  • Excellent written and verbal English skills. Minimum CCET level 4.

  • English customer service or technical support experience preferred with a customer-focused attitude.

  • Impeccable time management, project management and multi-tasking skills with minimal supervision.

  • Ability to quickly learn new technology with a solid understanding of computer system and web-based technology including HTML, internet browsers and graphical elements.

  • Strong and creative troubleshooting skills.

  • Ability to work individually as well as to coordinate work with others in the team.

  • Ability to work under pressure.

  • Undergraduate degree.

Responsibilities

  • Answer and resolve requests or problems received from customers via email support requests in a professional, polite and articulate manner.

  • Troubleshoot, investigate and report potential problems and bugs using the established reporting and tracking processes.

  • Investigate potential solutions to errors and provide timely follow-up with customers to ensure successful problem resolution.

  • Offer customers possible suggestions for optimum functionality and usability of the application.

  • Log all communications and essential information into an internal CRM system on a daily basis.

Requirements

  • Excellent written and verbal English skills. Minimum CCET level 4.

  • English customer service or technical support experience preferred with a customer-focused attitude.

  • Impeccable time management, project management and multi-tasking skills with minimal supervision.

  • Ability to quickly learn new technology with a solid understanding of computer system and web-based technology including HTML, internet browsers and graphical elements.

  • Strong and creative troubleshooting skills.

  • Ability to work individually as well as to coordinate work with others in the team.

  • Ability to work under pressure.

  • Undergraduate degree.

Responsibilities

  • Answer and resolve requests or problems received from customers via email support requests in a professional, polite and articulate manner.

  • Troubleshoot, investigate and report potential problems and bugs using the established reporting and tracking processes.

  • Investigate potential solutions to errors and provide timely follow-up with customers to ensure successful problem resolution.

  • Offer customers possible suggestions for optimum functionality and usability of the application.

  • Log all communications and essential information into an internal CRM system on a daily basis.

Requirements

  • Excellent written and verbal English skills. Minimum CCET level 4.

  • English customer service or technical support experience preferred with a customer-focused attitude.

  • Impeccable time management, project management and multi-tasking skills with minimal supervision.

  • Ability to quickly learn new technology with a solid understanding of computer system and web-based technology including HTML, internet browsers and graphical elements.

  • Strong and creative troubleshooting skills.

  • Ability to work individually as well as to coordinate work with others in the team.

  • Ability to work under pressure.

  • Undergraduate degree.