Safe-Guard Products International, LLC Account Specialist - Automotive Client Relations in United States

Company Profile:

Safe-Guard Products International, LLC is the leading provider of Finance and Insurance (F&I) products in the automotive aftermarket industry as well as the RV, marine, motorcycle and power sports segments. The Company develops, markets and administers the highest-quality Finance and Insurance programs and matches them with unmatched customer service, advanced technology solutions, and industry-leading training. Safe-Guard is a proud partner to more than half the country’s top 500 dealers, the most successful general agents and the largest dealer groups across the United States and Canada. With a complete product portfolio and smart technology solutions, top Original Equipment Manufacturers (OEMs), dealers, and independent agents choose Safe-Guard more than any other provider.

Our products include: Appearance Protection, Dent Protection, Emergency Notification, Guaranteed Asset Protection (GAP), Identity Protection, Key Protection, Lease-End Protection, Prepaid Maintenance, Theft Protection, Tire & Wheel Protection, Vehicle Service Contracts, and Windshield Protection.

Safe-Guard’s mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. We are experiencing dynamic growth and have earned a stellar reputation from our customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service

JOB TITLE: ACCOUNT SPECIALIST

Serves as the point of contact for client interactions and is responsible and accountable for all services and support of the assigned accounts. This includes communication, implementation, delivery of products and services, and management of specific, on-going projects.

ESSSENTIAL FUNCTIONS:

  • Provides exceptional service and daily support to designated clients on products, services and initiatives.

  • Takes phone calls and emails from designated clients, managing the resolution of client issues throughout various departments.

  • Receives and answers product-related and procedural questions.

  • Supports sales force for designated accounts.

  • Generates, reconciles, and provides routine and/or ad hoc reports to designated clients.

  • Orchestrates new product launches to market:

  • Develops project plans; schedules timelines, and effectively communicates project expectations to direct manager, team members and stakeholders in a timely and clear fashion.

  • Initiates, manages, executes system set-up for new clients/accounts.

  • Documents and communicates licensing, compliance, filed rates, and any other requirements for new dealer sign-ups or existing accounts.

  • Develops new and updates current marketing, training and point of sale material.

  • Provides communication and support to departments with regard to new products, product changes, rate changes, new forms, etc.

  • Reviews and documents information on products and keeps the client relations and sales teams, and other department managers updated with latest information on the company’s products and internal/external processes.

  • Manages supply ordering & product inventory for designated clients.

QUALIFICATIONS:

  • 1 - 3 years of marketing/product management experience

  • Marketing, communications and automotive finance industry, or related industry knowledge.

  • Bachelor’s degree in Marketing, Public Relations, Communications, Business, or related field.

  • Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, and Excel.

  • Ability to assemble packages and lift up to 35 pounds.

  • Detail oriented, organized, self-starter with the ability to take managerial direction and work well in a team environment.

  • Must be able to multi-task effortlessly under tight deadlines and be flexible with schedule, willing to work additional evening or weekend hours when and if necessary.

  • Superior communication skills, strong analytical & problem solving skills and project management skills.

CORE COMPETENCIES REQUIRED:

  • Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.

  • Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.

  • Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE STATEMENT:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

QUALIFICATIONS:

  • 1 - 3 years of marketing/product management experience

  • Marketing, communications and automotive finance industry, or related industry knowledge.

  • Bachelor’s degree in Marketing, Public Relations, Communications, Business, or related field.

  • Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, and Excel.

  • Ability to assemble packages and lift up to 35 pounds.

  • Detail oriented, organized, self-starter with the ability to take managerial direction and work well in a team environment.

  • Must be able to multi-task effortlessly under tight deadlines and be flexible with schedule, willing to work additional evening or weekend hours when and if necessary.

  • Superior communication skills, strong analytical & problem solving skills and project management skills.

CORE COMPETENCIES REQUIRED:

  • Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.

  • Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.

  • Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE STATEMENT:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

QUALIFICATIONS:

  • 1 - 3 years of marketing/product management experience

  • Marketing, communications and automotive finance industry, or related industry knowledge.

  • Bachelor’s degree in Marketing, Public Relations, Communications, Business, or related field.

  • Proficiency in Windows, Microsoft Word, Outlook, PowerPoint, and Excel.

  • Ability to assemble packages and lift up to 35 pounds.

  • Detail oriented, organized, self-starter with the ability to take managerial direction and work well in a team environment.

  • Must be able to multi-task effortlessly under tight deadlines and be flexible with schedule, willing to work additional evening or weekend hours when and if necessary.

  • Superior communication skills, strong analytical & problem solving skills and project management skills.

CORE COMPETENCIES REQUIRED:

  • Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.

  • Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.

  • Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE STATEMENT:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.