Citi MYS CTSM KL - Custody Operations in Malaysia

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 16006253


Main Responsibilities:

  • Produce high quality and timely deliverables as stipulated in the Service Level Agreement on Securities Custody processing related functions (eg Income & Corporate Actions payment, Account Opening process, Security Coding maintenance, etc.)

  • Provide prompt advice to regional branches to ensure smooth operations and service delivery

  • Reconciliation of payment confirmation from sub-centers with system records

  • Work proactively with the respective operations team to investigate and resolve exceptions or clients’ queries

  • Adhere to corporate policies and participate in self assessment, quality reviews and audit

  • Ensure smooth day-to-day operations service delivery, and provide guidance and support to junior staff

  • Perform routine checks to ensure strict adherence to procedures and controls established within the unit and department

  • Participate in new system release and client testing to ensure seamless transition

  • Adherence of regulatory and bank policies, ensure compliance at all times

  • Identify and resolve business/technical issues together within the business and systems support group

  • Participate in process improvement to streamline workflows and procedures writing


  • Minimum 1 year working experience working in daily operations environment, and preferably with more than 2 years working experience in related/similar field, especially in Securities/Custody, and/or Global Markets processing

  • Specific experience in Securities related functions eg Corporate Actions/Asset Servicing, Settlement, SWIFT message & Data Maintenance, Account Opening, Custody Tax Services will be an added advantage

  • Flexible to work on Malaysia public holidays, and in non-standard /shift hours where required

  • Team oriented and ability to work under pressure

  • Ability to achieve business objectives without compromising controls and risk parameters established

  • Strong execution skills in a multi-tasking mode and follow-up effectively

  • Self-starter with excellent attitude, communication and interpersonal skills

  • High level of accuracy & attention to detail

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.