QSC, LLC Senior Applications Engineer in Germany
The Senior Applications Engineer is a customer-centric role responsible to provide training, system design and post-sales assistance to integrators, consultants and end-customers in the German-speaking market.
Conducts Q-Sys Architect Training (High-Level Q-Sys overview training) and Q-Sys Level 1 + Level 2 trainings.
Teaching technicians how to troubleshoot (Quantum Training) - would also be a topic the candidate should be capable of performing.
Control coding abilities would be a plus, as well as the ability to teach this subject (Q-Sys control training 101 + 201).
System Design (Pre-Sales Support)
Provide a preview of costs for the hardware of a QSC/Q-Sys system.
Provide the tender specs for the system mentioned above.
Supporting consultants and system integrators to design a system with QSC components.
Being capable to work with Visio and Autocad, as well as EASE Focus/Address.
Experience in working with DSP design software of different manufacturers.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track and monitor system issues through to resolution, within agreed time limits.
Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
Provide prompt and accurate feedback to customers whilst ensuring all issues are logged accordingly.
Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
Document technical knowledge in the form of notes and manuals.
Maintain and build an excellent relationship with customers and end users.
In conjunction with the product development teams participate in market research, competitor and customer surveys.
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
Attend industry training and develop relevant knowledge and skills to enhance performance.
Experience of team management and leadership
Proven work experience in AV&C system design and technical support
Work experience with Unified Communications and Network Operations Centers a plus
Strong understanding of and experience in audiovisual systems design, technical support and troubleshooting
AV certification (e.g. CTS, CTS-D, CTS-I) and/or network certification (e.g., CCNA) and/or control experience a plus
Exceptional technical ability with a detail oriented approach
Well organized to manage conflicting priorities
Excellent problem-solving skills individually and as part of a team
Strong people management and leadership skills
Confident and engaging presentation skills
Excellent communication skills – with the ability to translate technical information for all types of audiences
Fluent German language skills (both verbal and written)
Excellent English language skills (both verbal and written)
Job ID (iCIMS SystemID): 2019-1767
External Company Name: QSC, LLC
External Company URL: https://www.qsc.com/
Street: Kleines Feldlein 1