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Qualcomm Infotainment Technical Account Manager (Customer Program Manager)- Hannover/Hildesheim (Home Based) in Germany

Job Description:

Job Id

T1975275

Job Title

Infotainment Technical Account Manager (Customer Program Manager)- Hannover/Hildesheim (Home Based)

Company

Qualcomm Technologies, Inc. at http://www.qualcomm.com/about/businesses/qct

Job Area

Engineering - Customer Engineering

Location

Germany

Overview

Qualcomm is a company of inventors that unlocked 5G ā€” ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gā€™s potential into world-changing technologies and products. This is the Invention Age ā€” and this is where you come in.

The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical topics during the development. Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers.

The TAM/CPM closely tracks customer priorities and schedules and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered.

The TAM/CPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test and Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management.

Responsibilities:

  • Solid technical knowledge of Qualcomms Automotive products, technologies and roadmap.

  • Negotiating, establishing and managing effective technical support activities & plans towards customers

  • Tracking customer program schedules and priorities, risk management.

  • Assessing complex technical issues arising from customer product developments

  • Leading and coordinating engineering resources in resolving complex technical issues

  • Building, maintaining and leveraging a network of engineering specialists within Qualcomm

  • Organizing technical training, design reviews and engineering workshops on behalf of customers

  • Hosting conference calls and web meetings

  • Providing Technical support to business development

  • Technical Project or Program management within Automotive, ideally within Infotainment, Display Audio, ADAS or Automotive SOC sectors

  • Technical understanding of Automotive Applications Processor, GPU, Memory, Interfaces and Systems

  • Knowledge of Automotive IVI Applications, Requirements, KPIs and Use Cases

  • Technical background in systems, software, multimedia and/or hardware

  • Proven analytical and problem-solving skills

  • Team player with a successful track-record of working inside diverse global organizations

  • Ability to simultaneously support multiple projects and to work across functions

  • Leadership, communication and reporting skillsPreferred Qualifications

  • Advantageous would be recent experience in Automotive Applications Engineering, HW/SW product development, and troubleshooting of advanced ARM based processor platforms with embedded Linux

Education Requirements

University degree in Computer Science / Electronics / Communications Engineering

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

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