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Edwards Lifesciences Global Service Desk Analyst in Czech Republic

Role Purpose:

  • The purpose of this role is to provide tier 1 IT Support in Edwards Lifesciences Global IT Service Desk.

Job Functions:

  • Respond as a SPOC to requests for technical assistance of internal user and contractors via phone and electronically (email, self-service portal).

  • Log issue in a tracking system and escalate to tier 2 support groups, if more specialized assistance is needed.

  • Prioritization and Queue management

  • Identify and escalate situation requiring urgent attention

  • Interact with users and co-workers (local & remote) to support identification and resolution of problems

  • Contribution to Knowledge Base


Required Education/Skills/Experience:

  • The position does not require long term work experience and so it is also suitable for graduates or students who would like to start their career in a corporate environment.

  • Proficiency in English.

  • Advanced knowledge of any other European language is a plus but not a requirement.

  • Basic technical skills at user level, Microsoft Office and Windows operating system literacy is required, Windows 10 knowledge is a plus.

  • Exceptional interpersonal and communication skills with high level of professionalism and strong customer orientation attitude.

  • Team player with a positive attitude.

About Edwards

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 10,000 individuals worldwide.

For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life. Edwards is an Equal Opportunity/Affirmative Action employer including Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Title: Global Service Desk Analyst Location: Europe, Middle East, Africa, Canada (EMEAC)-Czech Republic Job Number: 018938