National Bank Financial Group Senior Representative - Greeter in Canada

Title: Senior Representative - Greeter Location: QC

This position reports to the Manager, Customer service.

Main challenges

  • Create an atmosphere of trust in order to establish a personalized relationship with our customers and offer excellent service

  • Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor

  • Promote the products offered by the Bank, guide customers through the wide variety of our financial products and services and propose new products that meet their needs

  • Carry out different types of research and analyses in order to provide accurate answers to customers' many questions, with a view to offering consistently outstanding customer service

  • Refer customers to the appropriate experts for more information depending on the needs expressed

Specifically, you will:

  • Welcome visitors, answer telephone calls and manage the central agenda

  • Independently negotiate, within previously defined limits, agreements with customers and other sectors in order to solve problems related to customer satisfaction

  • Optimize communications and relationships with various other departments and parties involved

  • Ensure that certain files are followed up and carry out various operational activities of a complex and varied nature

  • Act as a resource person while supporting business development by carrying out fairly basic administrative tasks and analyses

  • High school diploma and three years of relevant experience or College diploma and one year of relevant experience

  • Sales and customer service experience

  • Experience as a receptionist, an asset

  • Experience in agenda management, an asset

  • Good knowledge of banking products and services

  • Command of Word, Excel, Microsoft Outlook and intranet

  • Bilingualism (spoken and written) - English and French

We strive to be an inclusive organization where all employees are valued. National Bank stands out for its many initiatives to promote inclusion, making it a Canada-wide leader in diversity.

See how we do it: https://jobs.nbc.ca/diversity