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Western Union Quality Training Specialist in Vilnius, Lithuania

Job Title: Quality Training Specialist

Requisition #: 1901976

Do you love to learn something new every day and you not afraid of constantly changing environment? Do you have a thing for always trying to understand how things work and improving upon things that could work better? How about working for a global team where attention to detail and critical judgement are key strengths to succeed?

We’re seeking a Quality Training Specialist, based in our Vilnius, Lithuania office. This position has the responsibility over the regular quality and/or training functions, implementing process improvement initiatives, delivering training content to new hires and existing staff.

Sound interesting? Here are some specifics:

  • Review and evaluate the work of staff of Agent Implementation

  • Compile statistical data and write the narrative reports summarizing quality assurance findings

  • Review, interpret and implement quality assurance standards and indicate gaps to reduce the error rate

  • Monitor unusual occurrences, report follow-up procedures, and report monthly and year-to-date comparisons

  • Assist the management with records from revisions and procedures

What you will need to succeed:

  • Fluency in English (B2)

  • A strong team player with a customer centric approach

  • Analytical mindset with strong problem solving skills and attention to detail

  • Ability to follow instructions, procedures and deadlines

  • General IT literacy

What will make you stand out:

  • Educated to University/College degree level

  • Experience in Quality or Business Operations related field

  • Knowledge of AS400, WUAMS, Sales Force and/or SharePoint databases

What’s in it for you?

  • Ongoing learning and career development opportunities

  • Ability to be involved in process improvements, initiatives and project work

  • An interesting multicultural working environment

  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package

  • As a member of our team you will be also be involved in our global employee recognition program

What it’s like here:

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sounds like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or other protected category.