Benchmark Guest Service Agent in Vero Beach, Florida

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Guest Service Agent assists with all guest inquiries, guests checking in and checking out.

Job Description:

Job Description Summary:

Guest Service Agent assists with all guest inquiries, guests checking in and checking out.

Job Description:

The Ideal Candidate for this Position:

  • An outgoing individual that is looking to grow with a fun, progressive company. This person is committed in providing the highest levels of service.

What You Will Be Doing:

  • Interacts with all guests. The front desk agent will welcome our guest to the hotel and proceed with checking in the guest.

  • They will ensure they collect the guest's information required for their stay along with explaining hotel policies and procedures in a professional manner.

  • You will ensure that proper payment methods are collected along with recording any special requests from the guest.

  • You will promote and sell special hotel programs.

  • You will follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

  • You will be constantly interacting with resort staff in a professional manner, assisting other departments with necessary information.

  • Engages with our guests upon check out (leaving) to ensure that that are satisfied with their service and assist in recovery efforts when needed.

  • When there is down time, you will assist the reservations department with taking guest reservations in a professional manner. This will also occur when the reservations department closes for the day.

  • "Be the Difference" with all guest and employees and do more than just “the norm".

Who You Will Be Working With:

  • They will be working with other front desk agents, reservations agents and bell person/ guest services attendant.

  • The front desk agent responds to the Front Office Manager and Front Office Supervisor.

Technical Requirements:

  • Excellent written and verbal skills.

  • Must be able to type accurately (at least 50 words per minute).

  • Excellent oral and communication skills.

  • Computer literate. Experience with the Maestro system is a plus.

  • At least two years’ experience in a service industry with direct contact with the public, preferably in the hospitality industry.

  • Ability to work in a team environment is a must.

  • Pleasant and helpful personality.

  • Must be able to work a full shift standing. Mats are provided for additional support.

  • Ability to multi-task and able to effectively resolve guest issues when they occur.

  • Must have a flexible schedule including availability on weekends and holidays.


  • Free Meal

  • Company Match Paid 401-k

  • Company Hotel Discounts

  • An Equal Opportunity Employer

  • Benefits (full-time employees)

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.