Deltek Systems Sr Customer Care Analyst in US Portland, Oregon
4601BRCompany Summary:Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.
For more information, visit www.deltek.com.Auto req ID:4601BRExternal Job Title:Accounting Software Support AnalystPosition Responsibilities:
Deltek is actively seeking an Accounting Support Analyst/Customer Care Analyst to join our challenging, innovative and fun Customer Care team in Portland, OR. This position will support our Ajera Product line (http://bit.ly/2LcG2yl), and candidates will be responsible for:
Providing quality accounting software support to clients using Deltek products.
Working in a team environment and providing support to customers via phone, email, chat and the internet.
Assessing the nature of customer problems and resolving most support issues.
Work Location:US Portland, OR Qualifications:
Experience working with or performing support of accounting software is required
Experience/background with Accounting principles, preferably gained through working with Accounting applications OR within an educational setting (examples: Accounting Systems Support experience, Accounting Degree, etc.)
Successful background and experience working in a team environment
2+ years of customer service, software support and/or Information Technology support experience is preferred.