HireRight Supervisor, Operations in Tulsa, Oklahoma
Job Summary The Supervisor of Operations is responsible for the daily production of a team of employees whose primary responsibilities include entering and reviewing reports for accuracy to ensure that the company’s quality assurance standards and client guidelines are continuously met.
Duties • Responsible for team’s adherence to time service, quality and production goal requirements; provide leadership to team members in meeting these SLAs • Collect and compile data using daily/monthly operational reports and spreadsheets • Review and approve client specific guidelines to ensure compliance with department’s procedures • Follows policies and procedures and works with management to implement enhancements; completes tasks correctly and on time; supports organization's goals and values. Understands business implications of decisions; displays orientation to profitability. Leads team to compliance with policy and procedure.
• Manages and resolves difficult customer situations and escalates to management, Account Managers and Sales as appropriate; responds promptly to customer needs; solicits customer feedback to improve service; works with integrity and in an ethical manner; maintains confidentiality of colleague and customer information and coaches team to do the same.
• Conduct periodic performance and career path discussions in accordance with HireRight guidelines to coach team members to maximize performance and achieve career goals; escalates performance issues to management and Human Resources as appropriate
• Successfully work cross-functionally to achieve goals. • Communicates changes and progress; completes projects on time and within budget. Able to establish effective relationships and communications, both internally and externally, with persons of all backgrounds and organizational levels
• Focuses on solving conflict. Accepts responsibility for his/her own performance and demonstrates the capability to assist other team members in reaching success within the organization and contributes to building a positive team environment
Education High School diploma or GED required
Skills • Has knowledge of sub-unit or subfunction as well as technical discipline. • Has basic understanding of the roles of the relevant groups within the function or business unit. • Has basic supervisory knowledge and skills.
•Minimum two (2) years related experience in a supervisory role is preferred • Proven track record of coaching and mentoring employees to success • Internal candidates will be considered based on their successful performance with their responsibilities within the company • Training and education on federal (FCRA) and state reporting regulations, product turnaround time, public access to court information, employment law and privacy rights preferred. • The Supervisor will be expected to have a working knowledge of FCRA within 90 days of hire.
In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: * Medical
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more! / *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. / / / HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities
Organization: *H10016 - DHS Mgmt
Title: Supervisor, Operations
Requisition ID: 14983