Randstad Collections Representative in Troy, Michigan

Collections Representative

job details:

  • location:Troy, MI

  • salary:$14 per hour

  • date posted:Wednesday, December 5, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_711126

  • questions:alyssa.frey@randstadusa.com330-375-6291

job description

Collections Representative

Job Summary: A large client in the Banking and Mortgage industry located in Troy, MI is seeking a Collections Representative. The main responsibilities of this role will include receiving inbound and outbound calls to/from mortgage borrowers that are 0-60 days delinquent and educating customers on payment options/methods. This is a temp-to-hire opportunity, M-F 8am-5pm, must be able to work 2 Saturday's per month, $14/hr.


Job Responsibilities:

-Responsible for inbound/outbound calls to mortgage borrowers that are 0-60 days past due.

-Gathering information surround borrowers financial situation and creating detailed documentation to track process.

-Educating borrowers on payment options, explaining delinquency ramifications, and soliciting hardship programs.

Working hours: 8:00 AM - 5:00 PM



-Understanding of MS Office Suite with intermediate computer skills.

-Ability to navigate quickly within various computer programs.

-Excellent verbal and written communication skills.

-Ability to handle a high call volume and answer customer questions in a timely manner.


High School





-1-3 years of customer service/collections experience in a call center environment.

-HS Diploma or GED required.

**To be considered for this opportunity, please apply online or email your resume to Alyssa at alyssa.frey@randstadusa.com .

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.