Randstad Collections Representative in Troy, Michigan
salary:$14 per hour
date posted:Wednesday, December 5, 2018
job type:Temp to Perm
industry:Finance and Insurance
Job Summary: A large client in the Banking and Mortgage industry located in Troy, MI is seeking a Collections Representative. The main responsibilities of this role will include receiving inbound and outbound calls to/from mortgage borrowers that are 0-60 days delinquent and educating customers on payment options/methods. This is a temp-to-hire opportunity, M-F 8am-5pm, must be able to work 2 Saturday's per month, $14/hr.
-Responsible for inbound/outbound calls to mortgage borrowers that are 0-60 days past due.
-Gathering information surround borrowers financial situation and creating detailed documentation to track process.
-Educating borrowers on payment options, explaining delinquency ramifications, and soliciting hardship programs.
Working hours: 8:00 AM - 5:00 PM
-Understanding of MS Office Suite with intermediate computer skills.
-Ability to navigate quickly within various computer programs.
-Excellent verbal and written communication skills.
-Ability to handle a high call volume and answer customer questions in a timely manner.
-1-3 years of customer service/collections experience in a call center environment.
-HS Diploma or GED required.
**To be considered for this opportunity, please apply online or email your resume to Alyssa at email@example.com .
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