Randstad Customer Service Specialist in Troutville, Virginia

Customer Service Specialist

job details:

  • location:Troutville, VA

  • salary:$15 - $16 per hour

  • date posted:Wednesday, December 5, 2018

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_710926

  • questions:chelsea.reynolds@randstadusa.com540-985-6580

job description

Customer Service Specialist

Amazing Opportunity for a Dedicated Customer Service Specialist!! $16/hr, Temp to Hire, Troutville, Virginia

This position provides assistance to plant guest, office needs, as well as supporting the Customer Resource Team. This position also provides prompt response to customer needs for products and services.


Positive and upbeat in all communications with customers and other departments.

Relentlessly pursue a solution to every issue that a customer brings and ensure that issues are resolved promptly and thoroughly.

Demonstrate deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations.

Enter orders into JWS/SAP systems accurately and efficiently.

Monitor order status to ensure timeliness of delivery. Notify customers of delayed or diverted loads.

After hours on call assignments with the possibility of 24 hour phone coverage during your scheduled week.

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

Communicate with trucking firms to monitor delivery status.

Work with above mentioned systems to document schedules, diversions and cancellations.

Develop solutions to meet conflicting customer requirements.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience.

Generate and distribute reports as required.

Working hours: 7:30 AM - 4:30 PM


Professionalism / Quick Learner

Possess a strong work ethic. Strong team concept skills required.

Strong interpersonal and communication (written and verbal) skills.

Flexible, interested in trying new techniques; coachable.

Self-starter with the ability to handle high volume workload. Proven ability to work efficiently under tight deadlines while researching and resolving ambiguous information effectively. Ability to work well under pressure.

Strong detail orientation and listening skills.

Working knowledge of Microsoft Office; inclusive of Outlook, Word, Excel, and PowerPoint.

The ability to work independently with excellent time management skills.

Strong organizational, prioritization and problem-solving skills required.

Familiarity with Eastern US Geography or ability to read and understand maps






College degree preferred.

Customer service experience in similar role preferred, but not required.

A proven track record of superior customer service abilities and decision making.

Excellent interpersonal skills with the ability to communicate effectively with customers and staff at all levels of the organization.

Experience with JWS and SAP software highly preferred.

Willingness to work a flexible schedule and overtime when needed. Position requires monthly on-call rotation. 7:30am, 4:30pm with the possibility to extend to 24 hour coverage.

This candidate will enjoy;

-Competitive base salary

-Generous benefits package

-Amazing growth opportunities

Please attach any qualified resume to the posting and you will receive an email from us within 2-3 business days!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.