Scotiabank Technical Business Analyst (SQL/SAS) in Toronto, Ontario

Technical Business Analyst (SQL/SAS)

Requisition ID: 45921

Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

Contributes to the overall success of the GFT - IB CRM System Support team maintaining day-to-day operations of the Customer Relationship Management platform supporting IB Retail CRM and BI teams for Caribbean and Central America. Ensures successful delivery of the Customer data marts and specific data processing to business units across International Banking.

Key Accountabilities

  • Delivers on the Division’s CRM Strategy through the day-to-day support of the CRM models with a focus on system availability through managing data loading and exception identification.

  • Provides the hands-on technical support over the execution of the daily/weekly/monthly production cycles.

  • Proactively provides value-added CRM delivery through the execution of timely processing and resolution of data processing and application exceptions.

  • Provides advice in the form of day-to-day technical support to IB CRM and BI teams and to other members of the GFT - IB CRM System Support team

Functional Competencies

  • Proven interpersonal, analytical and problem resolution skills

  • Effective communication skills (preferably in Spanish and English) to deal with the major IB units effectively

  • Good analytical, verbal, and written communication skills

  • Working knowledge of basic PC applications (e.g. Microsoft Office, Microsoft Access, etc.)

  • Understanding of transact SQL is an asset

  • Team player with effective team behaviours

Education / Experience

  • The incumbent will have a degree or equivalent in computer science, statistics, or mathematics.

  • Minimum of 2 years experience in the delivery of process management

  • Basic technical knowledge of the SQL and SAS processes

  • Spanish language skills is an asset

Location(s): Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.