Scotiabank Senior Manager, Integrations & Payments Support (Bilingual Spanish) in Toronto, Ontario

Senior Manager, Integrations & Payments Support (Bilingual Spanish)

Requisition ID: 45419

Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

The Senior Manager, Integrations & Payments Support, Payment Operations, International Banking is responsible for ensuring successful development and execution of operational business requirements for Integration, Payments, and other emerging payment technology initiatives, as well as coordinating with various functional areas to ensure efficiencies on the design and processes implemented.

Key Accountabilities

1. In Business requirements:

  • Using market knowledge and experience – develop and review documentation for Business, Operations and Technical requirements, including strategies, design, testing and implementation until completion.

  • Ensure technical mandates and specifications of the payment schemes (Visa, MasterCard, AMEX) are applied to the business decisions and requirements.

  • Ensure updates to the overall end-to-end processes and procedures manuals (new content and changes to existing information), escalation and support hand-offs documents, etc.

  • Research and provide solutions with respect to design and implementation emerging solutions and strategies, including planning for further initiatives, using new technology while remaining within the confines of Bank standards.

2. Support Process development

  • Takes initiative and is a self-starter in terms of pulling the various functional groups together in order to define and evaluate current and future processes required for chip upgrades and emerging technologies.

  • In conjunction with other departments review existing processes that are impacted by chip or any emerging technology and define the changes as well as developing any new processes as required using recognised methods and bank standards.

  • Create presentations and documents targeting internal audiences and senior executives

3. Implementation support

  • Develop migration strategy for review by stakeholder.

  • Ensure alignment between implementations to be consistent and efficient in the processes implemented.

  • Develop testing approach and liaise with test teams. Evaluate testing tools as required.

  • Ensures issues are identified, tracked, reported on and resolved in a timely manner.

  • Works with key personnel to identify required changes and communicates required changes to development team (PCN).

  • Liaise with Brands (Visa/MasterCard) for BIN changes and chip requirements

  • Support common messages, communication/marketing team liaison and collateral development.

4. Change Management

  • Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.

  • Establishing a two-way communication process with project participants, senior management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track

  • Assessing the change impact by conducting impact analyses, assessing change readiness and identifying key stakeholders as required.

  • Supporting the scheduling of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners.

  • Supporting communication efforts - i.e. the design, development, delivery and management of communications - in order to deliver a single consistent message across the organization and initiatives

  • Supporting training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required

  • Champions a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge

5. Develop effective relationships

  • Credit and Debit Card issuing Products;

  • Country Heads and Staff in the countries;

  • IT, Products, Risk, Collections, Operations and Shared Services;

  • Marketing, Sales and Services

  • Third parties vendors and associations (Visa, MasterCard, Amex, TSYS)

Functional Competencies

To be fully competent in the position the incumbent requires:

  • Payment technologies knowledge;

  • Experience in launching new products and/or new functionalities;

  • Strong understanding of Payments industry short and long term strategic direction;

  • Strong understanding of Retail Products/programs/services, processes, 3rd party vendors, policies, regulatory requirements and internal compliance requirements; financial services industry including industry trends and practices, issues, competitor practice;

  • Expert knowledge of the applicable BNS formal and informal organizational structure, key stakeholders and Business Partners; able to develop and maintain relationships to garner support for initiatives;

  • University degree with min. 3+ years’ experience in a senior financial services business analyst/project management related work experience functioning in a senior role;

  • Experience using formal business analysis tools and techniques, e.g. RUP/use case, Blueprint etc.

Educational/Work Experience

  • Spanish language capability mandatory.

  • Undergraduate Degree Business/Commerce/Engineering or equivalent background

Location(s): Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.