Scotiabank Salesforce Business Systems Analyst in Toronto, Ontario

Salesforce Business Systems Analyst

Requisition ID: 47048

Join the Global Community of Scotiabankers to help customers become better off.

The purpose of this job is to build and support Global Wealth Management Systems and their business that include Scotia McLeod, Private Banking, Investment council, Asset management and others

Key Accountabilities:

As a member of Run the Bank-CRM team .

  • The incumbent is responsible for research and analysis leading to the definition of requirements and processes to assist in the resolution.

  • Assist the Senior Manager/Project Manager in resolving highly complex, multi-faceted problems to meet the needs of the supported Line of Business, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions for Run the Bank CRM.

  • This may involve rapid prototyping, with requirements and solutions developed on an iterative basis that provides interim deliverables until a final production solution is created

  • This includes conducting research and analysis, accurately and clearly defining user requirements and processes, and liaising with the users.

  • The incumbent is also responsible for participating in the testing of new systems or enhancements, the training of users, and providing ongoing support to all supported units worldwide. This is made more challenging due to differences in time zones and the variation in the business lines.

  • Participate in the systems implementation process by developing test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support.

  • The incumbent is responsible for ensuring that management is kept informed and that problems and issues are escalated appropriately.

  • The incumbent must remain current and aware of all trends in technology.

  • Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.

  • This position requires excellent communication (written/oral) skills, time management and project management experience.

Functional Competencies:

  • The incumbent must have a very good knowledge of financial instruments, including market conventions and valuation methods, and risk management methodologies and models including best practices, current and anticipated regulatory requirements.

  • Must have a very good Back Office processes, and the end-to-end workflows among the Front, Middle, and Back Offices, within at least one financial market area and a good knowledge of at least one other financial market area.

  • The incumbent must be a creative, self-starting, results-oriented, and highly motivated individual with very good analytical skills in order to apply this knowledge to assist in the resolution of complex business problems.

Experience:

  • At least 3 years of experience supporting Sales Force as a CRM.

  • Must have some working knowledge with methods of release Management, change management and code promotion.

  • Hands of experience with SQL Scripting.

Education

  • A recognized under-graduate degree in business, econometrics, mathematics or a related discipline, along with 3-5 years of practical experience is required.

Location(s): Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.