Scotiabank Director - Product Owner, Complaint Management Technology in Toronto, Ontario

Director - Product Owner, Complaint Management Technology

Requisition ID: 45297

Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose:

The Director, Product Owner will identify capabilities, features, value proposition and potential risks for the product vision, working with key stakeholders to produce high quality business solutions, supporting business leaders in the overall development and implementation of strategies that shape meaningful change for our customer and the business.

The incumbent will oversee the overall health of the delivery services, including setting and managing expectations, ensuring team has the appropriate capacity and capability to deliver on customer promises. Escalation point for unresolved impediments, and responsible for minimizing delivery risk across the value stream. Manages the overall system of work with an eye towards high feedback, and constant improvement.

Key Accountabilities:

  • Responsible for the overarching strategic vision, commercialization and deployment of new Products for Global Technology Products. Subject matter expert with a relentless pursuit to identify, define and build innovative Products and experiences for customers

  • Responsible for defining a product’s capabilities and features based on product’s overall vision and input from business SMEs, and customer experience. Understands and articulates the product’s vision, including its requirements, value proposition, and key risks associated with opportunities/ ideas

  • Understand and interpret external trends both within and outside of Financial Services to create new forms of value that attract customers and deepen their engagement with Scotiabank Products

  • Defines the Products, manages their delivery and the ongoing testing and refinement to optimize and enhance their value. Provides direction to a team of Product Owners (DPO) within a core functional area such as Engagement or across an end-to-end customer journey

  • Work in a cross-functional agile environment with Design, Engineering, Analytics Teams as well as Business Stakeholders to create value and deliver a world-class customer experience

  • Enables a culture that promotes, critical thinking, change leadership and includes sharing best practices at global scale.

  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

  • Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits. Communicates the Bank’s risk culture and risk appetite statement throughout their teams.

  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

  • Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Minimum Requirements:

  • 7+ years of product management or development experience

  • Proven knowledge of digital and experience deploying digital solutions

  • Experience in related Compliance Management and any other banking area

  • Strong analytical skills and ability to manage to metrics that drive the PnL

  • Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment

  • Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)

  • Proven leadership, collaboration, and presentation skills

  • Familiar with human-centered design, understanding of the methodology behind creating amazing user workflows

  • Demonstrated competence and ability to influence senior executives

  • Proven experience leading cross functional projects

Preferred Requirements:

  • Bachelor’s degree in Business, Engineering, Computer Science or equivalent

Location(s): Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.