Scotiabank Branch Supervision Manager - Toronto, ON in Toronto , Ontario

Branch Supervision Manager - Toronto, ON

Requisition ID: 45791

Join the Global Community of Scotiabankers to help customers become financially better off.

A Best Workplace

Scotiabank is a premier financial institution and Canada’s most international bank recognized as a Best Workplace®, in Canada, Mexico, El Salvador, Costa Rica, Puerto Rico, Dominican Republic, Panama, Peru, and Latin America by the Great Place to Work® Institute.

A multinational winning team

Scotiabank is Canada’s international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and parts of Asia. We are dedicated to helping our 21 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management, corporate and investment banking.

Corporate Social Responsibility

Scotiabank helps to build bright futures worldwide through ethical banking practices, environmental awareness and a commitment to communities.

ScotiaMcLeod is part of the Global Wealth Management (GWM) division of Scotiabank and a division of Scotia Capital Inc. ScotiaMcLeod offers full-service advice and a full spectrum of investment products and services through 750 advisors to over 150,000 households across Canada.

ScotiaMcLeod has earned a reputation for integrity based on our standards of excellence, quality service and a commitment to doing what's right for our clients.

At ScotiaMcLeod, we pride ourselves on the strong team we have developed to support the Wealth Advisors. In addition to traditional administrative support, we also have a number of licensed roles to assist the advisors with their clients, with their individual marketing, and with the growth and development of their businesses. ScotiaMcLeod provides both internal training as well as financial assistance for external courses to support and encourage career path progression for our employees.

As part of Scotiabank, you will see the many benefits of working for an employer of choice - one that reflects the community and one that attracts and retains talent from diverse backgrounds. We encourage open communication, recognize and reward performance, and provide opportunity for growth. Here you will find a workplace enriched with strong relationships, teamwork, contagious enthusiasm and a "can-do" attitude.

Job Purpose

The primary objective of this position is to keep the business safe by conducting ongoing supervisory activities to a high standard, identifying potential issues and concerns and ensuring appropriate corrective actions are implemented in a timely manner. The Branch Supervision Manager works closely with the Branch Managers in order to fulfil sales supervisory functions.

The role is also accountable to provide guidance, support, leadership and training to all advisors, Branch Managers and Assistants as it relates to sales supervision.

Key Accountabilities

  • Performing Tier 1 Supervision of advisors for the Toronto International branch (IIA) in accordance with industry regulations and firm policies and procedures:

  • Conducting daily trade reviews for all transactions performed by the IIA branch within one business day of trade date.

  • Conduct monthly client account reviews for all client accounts that generated $1,500 or more in commissions during the previous month.

  • Proactively identify, through daily and monthly trade reviews, potential and actual compliance issues and concerns, conduct the necessary follow-up inquiries and reviews, and ensure that appropriate corrective actions are implemented in a timely manner.

  • Ensuring adherence to; large order policy, anti-money-laundering / anti-terrorism financing requirements, security concentration rules, registration requirements, trade correction protocols, and commission discounting guidelines through review and approval of trades and account maintenance and servicing activities.

  • In the event that all senior branch staff are absent, provide back-up approval for KYC updates and new accounts, cancel and amend requests, branch level draft and third party deposit on behalf of their assigned branches.

  • Staying informed regarding industry trends and issues.

  • Ensuring compliance policies and procedures are followed and put into practice.

  • Reviewing and following up on all head office corporate audits to ensure compliance and attention to deficiencies. Assist as required in providing responses back to head office including findings from compliance department reviews.

  • Ensuring appropriate internal controls are in place and functional.

  • Proactively identifying and implementing any process and procedural improvements.

  • As required and at least twice a year conduct update meetings with Branch Managers and Training Advisors and Support Staff on new and existing applicable policies and procedures.

  • Ensuring that appropriate corrective actions are implemented in a timely manner.

  • Ensuring proper maintenance of evidence of supervisory reviews, approvals and activities, such as inquiries made, replies received, actions taken, date of completion, etc.

  • Liaising with the Compliance Department, identifying patterns and on-going concerns to be addressed through training initiatives.

  • Facilitating an escalation process for Advisors, and for other issues and concerns, with applicable departments and service teams.

  • Act as back-up and consultant for Spanish email surveillance queries and reviews media monitoring to firm standards and regulatory requirements.

  • Conduct PRIPS Reporting review and Offshore Accounts Review.

  • Ad hoc assignments as required.

  • Develop and maintain value-added, on-going relationships with Advisors by:

  • Building relationships with Advisors to help them find solutions to their issues and concerns

  • Assisting advisors in understanding and implementing compliance rules in their business

  • Working with the Regional Directors and Branch Management to strengthen relationships with Advisors, by assessing their needs and providing information to assist with their business

  • Working with Advisors when new policies are introduced to ensure their understanding of them

  • Manage the quality and efficiency of branch operations by:

  • Resolving and responding to risks that arise on a daily basis in a timely manner

  • Answering questions surrounding applicable Company products and services

  • Communicating new policies and procedures to the branch’s support staff and advisors to ensure all lines of business work together to help advisors grow

  • Facilitating effective communication between Advisors, other departments and Head Office

  • As requested, conduct meetings with Advisors and branch support staff

  • Contributing to the on-going development of policies and procedures

  • Using effective time management skills to prioritize completion of tasks and issues

Functional Competencies

  • Strong understanding of, and experience in, general management concepts, i.e. finance, human resources, marketing, sales, compliance, operations.

  • Commitment to on-going industry education and CE requirements to remain registered.

Education/ Experiences

  • Minimum 5 to 10 years experience in the financial services industry, with some branch and sales management experience and accomplishments.

  • Proficient in MS Office (outlook, word, access, excel).

  • Related university degree or experience.

  • Canadian Securities Course (CSC).

  • Branch Managers Course, Effective Management Seminar.

  • Conduct and Practices Handbook (CPH).

  • Must be able to be licensed in a Supervisory capacity of Registered Representatives.

Location(s): Canada : Ontario : Toronto

ScotiaMcLeod and Scotiabank are committed to providing an inclusive and accessible candidate experience. Only those candidates selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.