FedEx Office Transportation Ops Manager in Tempe, Arizona
Job Number: 1943787BR
Employment Type: Regular Full-Time
Job Category: Supply Chain & Logistics
Region: 058 : OPS-Transportation Central
Address Line 1: 1219 W Geneva Dr.
Zip Code: 85282
The Transportation Operations Manager is responsible for direct supervision of pick-up and delivery in the assigned market, which will include both external customer and internal FXO deliveries. This position supervises a team of couriers who are responsible for deliveries in the assigned market and ensures that couriers follow all standard operating procedures and that customer experience objectives are consistently met. This position also supervises the SameDayCity (SDC) Quality Specialist who is responsible for ensuring that SDC couriers receive proper training, that all equipment is operating properly, and performs routine audits and ride-alongs to ensure that couriers are following proper procedures. The Transportation Operations Manager works closely with the National Dispatch Center and other Quality teams in order to improve on-time performance, safety, and customer experience in the assigned market. The Transportation Operations Manager also acts as the champion to implement programs and process changes in the field.
General Duties and Responsibilities
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Lead and manage a team by training, developing and coaching team members on a consistent basisHire team members and monitor new hire orientation proceduresTrain team members on all aspects of job duties as well as FedEx Office Standard Operating Procedures and FedEx Office policies and proceduresEnsure compliance with FedEx Office Standard Operating Procedures and all FedEx Office policies and procedures for all team membersEvaluate the efficiency and productivity of team members based on established performance standards and objectives, including conducting regular Operations Reviews and Performance AppraisalsEnsure that all team members provide a positive customer experienceCoach, counsel, discipline and/or terminate team members when performance issues or violations of FedEx Office Standard Operating Procedures and/or FedEx Office policies and procedures occurResponsible for on-time performance in local market. Requires monitoring and coaching of couriers to ensure local operations meet FedEx Office standardsPromote a culture of safety through training, coaching and counseling regarding negative safety behaviors, reinforcement of positive safety behaviors, and through leading by example for all team membersAct as liaison with National Dispatch Center for all courier-related communications and issuesWork closely with Sales team to enhance customer experience, improve customer understanding of the SDC offering, and help implement customized operations as neededCoordinate with appropriate agencies and FSO departments to handle accidents and maintenance issuesCoordinate equipment replacement and maintenance of handheld device in conjunction with National Dispatch Center support personnelEnsure couriers have appropriate external badges and security accessMonitor money-back guarantee activity and performance investigations as requiredAll other duties as assigned or required
Minimum Qualifications and Requirements
Bachelor’s Degree or equivalent experience3+ years of prior supervisory experience; transportation experience preferredAbility to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring processAbility to lead, direct and supervise team members in a remote, multi-location environmentProficiency dealing with technology; experience utilizing software that runs on personal data devices is preferredAdvanced level of reading, writing and mathematical abilityProficiency with Microsoft Office tools, including Word, PowerPoint, Outlook and ExcelAll new hires must meet all FedEx Office minimum employment qualifications in effect at time of hiringCurrent FedEx Office team members must meet hiring criteria for the position and transfer requirements as outlined in the FedEx Office Team Member Handbook
Ability to travel as required in order to meet with customers, vendors, other team members, and/or to meet other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility to utilize simple mobile or personal data devices to effectively communicate with the centralized dispatcher (job-related training will be provided)Ability, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work independently to ensure that the essential functions of the position are performed satisfactorily and that the goals of the program are metAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Quality Driven Management (QDM)
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)Suggests areas for improvement in internal processes along with possible solutionsWorks with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApplies Quality concepts presented at training during daily activitiesSupports FedEx Office Quality initiatives
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.BrassRingHelp@FedEx.com.