Conduent QA Supervisor in Tallahassee, Florida

QA Supervisor

Description

QA Supervisor Job Description

Primary Responsibilities:

  • Directs and/or manages all activities associated with FAS Quality Assurance (QA), including developing and implementing policies and procedures.

  • Establishes and implements performance and service standards for the QA group.

  • Develops and implements process and/or operational improvements within the QA group to enhance efficiency and effectiveness of QA operation.

  • Ensures audit and reporting productivity meets or exceeds standards.

  • Assesses and analyzes team performance, identifies performance gaps and provides feedback and coaching.

  • Provides guidance, leadership and motivation to promote maximum performance of QA group.

  • Assesses and evaluates current QA team competencies to develop a baseline of service opportunities.

  • Trains or assists in training new QA employees and ensuring ongoing training is effective.

  • Measures service levels and tracking systems for program improvement.

  • Analyzes and resolves customer service/inquiry escalations.

  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

  • Maintains adherence in areas such as attendance, punctuality, use of time-off, etc.

  • All other duties, as assigned.

Skills and Qualifications:

  • Associates degree required. Comparable work experience can be substituted for education.

  • Two years’ experience in a claims processing production environment

  • One year supervisory experience in a production environment, preferably in Medicaid or healthcare related field

  • Strong analytical skills and problem solving capabilities

  • Ability to communicate effectively, both verbally and in writing, with internal and external customers

  • Proficiency with Microsoft Office Suite (Word and Excel)

  • Familiarity with Microsoft SharePoint a plus.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com at https://conduent.taleo.net/enterprise/akirax/flex/www.conduent.com .

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Conduent Business Services or one of its subsidiaries may request such accommodation(s) by sending an e-mail to accommodations@Conduent.com . Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Job Customer Care

Primary Location United States-Florida-Tallahassee

Organization Government

Unposting Date Ongoing

Req ID: 18033998