Sharecare, Inc. Client Success Specialist in Tallahassee, Florida

This is a remote position and can be located anywhere in the Florida Panhandle or South Alabama/Georgia

Sharecare is the digital health company that helps people manage all their health in one place. The Sharecare platform provides each person – no matter where they are in their health journey – with a comprehensive and personalized health profile, where they can dynamically and easily connect to the information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. With award-winning and innovative frictionless technologies, scientifically validated clinical protocols and best-in-class coaching tools, Sharecare helps providers, employers and health plans effectively scale outcomes-based health and wellness solutions across their entire populations. We are always looking for people that value the opportunity to work hard, have fun on the job, and make a difference in the lives of others through their work every day!

Sharecare Health Data Services is a wholly owned subsidiary of Sharecare. The Client Success Specialist will demonstrate that they are culturally aligned with Sharecare Health Data Services, by displaying and working within the values of Servant Leadership, Family, Sharing Care, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do.

Job Summary:

Primary focus is to assist with client retention. Providing great customer service is the primary means of retaining clients. Great customer service includes regular visibility and accessibility. We provide ROI services remotely for many of our clients, so they don’t see us every day. Therefore, we must be purposeful about staying in front of them (visibility) to remind them of the importance and complexity of what we do on their behalf, and the tremendous value we are providing. We also must be very responsive (accessibility) to their needs when issues come up. Visibility and accessibility must be a constant in our approach to providing great customer service.

Essential Functions:

  • Develop regularly scheduled phone call and email outreach to clients to ascertain current client experience

  • Develop a “pulse survey” with a standardized measurable response scale

  • Create monthly and quarterly reports

  • Work closely with Sales and Operation Teams

  • Schedule and attend regular meetings with our clients.

Qualifications:

  • Preferred minimum of 1-year experience in a healthcare or customer service setting.

  • Advanced Microsoft Office Skills with an emphasis on Excel.

  • Preferred experience using Salesforce and Microsoft CRM

  • Ability to travel overnight occasionally. Expenses reimbursed.

Physical Requirements:

  • Ability to sit or stand for long periods of time

  • Physical ability to lift and carry 25 lbs. of materials

  • Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items.

  • Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor

  • Speaking and hearing ability sufficient to effectively communicate.

  • Eye/hand coordination, hearing and visual acuity necessary for day to day tasks

Information Governance Accountabilities:

  • A high-level understanding of the organization’s information governance program and role-specific accountabilities

  • A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information

  • Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided

  • Participation in education as required for corporate compliance and role-specific functions and tasks

HIPAA/Compliance:

  • Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.

  • Comply with all regulations regarding corporate integrity and security obligations

  • Report unethical, fraudulent or unlawful behavior or activity

  • Maintain current and yearly HIPAA certification.

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.