MultiCare Health System Service Excellence Relations Coordinator in Tacoma, Washington

JOB DETAILS BACK REFER FRIEND APPLY SERVICE EXCELLENCE RELATIONS COORDINATOR Job Number: 63585 Location: Tacoma, WA Job Category: Professional Employment Type: Full-Time Regular MultiCare Entity: MultiCare Health System FTE: 1 Specialty: Not Applicable Department: Customer Service Shift: Day Work Schedule: Day The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek. In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org POSITION SUMMARY: The Service Excellence Relations Coordinator has responsibility for partnering with leaders, vendors and staff providing coordination, scheduling and support to the Service Excellence team and ensuring the smooth workflow of daily operations. Work situations require a service-oriented individual with strong organization, prioritization, scheduling and coordination skills. This position requires critical attention to detail; strong customer service skills; discretion and good judgement and has a wide variety of both internal and external contacts. Responsibilities include: management of our coaching network to deploy resources, coordinating and scheduling of all coaching, training, partnership and skill building sessions for our internal and external coaching resources, working closely with external consultants to ensure smooth delivery of system engagements and initiatives, supplying departments and employees with materials outlined by the Service Excellence leadership and delivering system communications for staff and leaders for Service Excellence initiatives. Other responsibilities include maintaining a strong understanding of Service Excellence work and goals while maintaining a high-quality relationship with all consultants, MHS leaders and coaches throughout the system MINIMUM REQUIREMENTS: Five years experience providing coordination and high level administrative support to leaders Five years experience with computer software applications Previous experience in health care setting preferred Previous experience in patient satisfaction or customer experience preferred EDUCATION/LICENSES/CERTIFICATIONS: Bachelor Degree required JOIN OUR TALENT COMMUNITY Sign up to receive notifications of new jobs and other information. Sign up. PEOPLE YOU MAY KNOW AT MULTICARE See how you re connected. REFER A FRIEND SET UP AN RSS FEED MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment