CTG SOFTLAB ANALYST in Syracuse, New York
Title: SOFTLAB ANALYST
Location: United States
Job Number: 19200914
CTG is seeking a SoftLab Analyst for remote legacy support for our client. This is an 18 month remote opportunity, after 4-6 weeks of onsite knowledge transfer.
*Due to contract restrictions, all candidates must be able to work W2 salaried.
Job responsibilities will include:
Provide Support Services for SoftLab LIS and related applications.
Troubleshoot user errors and provide timely and high quality customer service
Conduct root cause analysis and implement fixes to reduce future errors
Document issues and solutions
Participate in the day to day tracking and follow-up on issues and questions of daily operations.
Validate and support systems testing efforts
Work with client users and functional teams as needed
Utilize the ticket management system to track issue status and work volume
Participate in a 24/7 after hours on call rotation
5 years’ experience working with SoftLab
Extensive knowledge of Lab workflows; Med Tech certification is preferred
Prior experience working remote providing support for Softlab end users
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Job: Healthcare & Hospital Implementations
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